Process Standards Coordinator in Solihull

Pay Rate: £35,000.00

Grade: O

Contract Type: Permanent (Full-Time)

Shift patterns: Monday to Fridays (37.5Hrs) 7am-3pm Mon-Thurs and 7am-12.30 Friday

Location: Birmingham B92

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

A TYPICAL DAY MAY INVOLVE:

• Operational Documentation — Develop, write, and maintain high‑quality operational work instructions that support consistent and efficient processes across the organisation.
• Training Standards Auditing — Support and conduct audits to ensure colleagues follow established training standards and operational procedures.
• Training Material Compliance — Review and audit training materials to ensure they meet internal quality requirements, regulatory expectations, and compliance standards.
• Training Delivery — Deliver engaging and effective training sessions to ensure colleagues are confident and competent in operational processes.
• Continuous Improvement — Identify gaps, risks, and opportunities for improvement within training content, documentation, and operational standards.
• Stakeholder Collaboration — Work closely with operational teams, quality leads, and management to align training and documentation with business needs.
• Reporting & Record Management — Maintain accurate records of training activities, audits, and compliance checks, providing clear reporting to leadership.

THIS ROLE WOULD SUIT PEOPLE WHO HAVE:

• Work Instruction Expertise — Ability to create, update, and maintain clear, accurate work instructions that support consistent operational performance.
• Strong Communication Skills — Excellent written and verbal communication, with the confidence to explain processes clearly to colleagues at all levels.
• Attention to Detail — High level of accuracy and thoroughness when documenting processes, reviewing materials, and supporting audits.
• Warehouse Operations Knowledge — Previous experience in a warehouse environment is beneficial and helps with understanding operational workflows.
• Administration Experience — Essential background in administrative tasks, including documentation control, record keeping, and process organisation.
• Process‑Focused Mindset — Comfortable working within structured procedures and supporting continuous improvement across operational standards.
• Collaborative Approach — Ability to work closely with training teams, operational colleagues, and management to ensure alignment and consistency.

WHY JOIN US:

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
• Free confidential 24/7 GP consultations.
• Hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes and free mortgage advice.

WHO WE ARE:

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE:

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 13th July 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.