At a Glance
- Tasks: Lead the design and development of HR systems, ensuring they meet business needs.
- Company: Join a leading age-inclusive jobs board focused on innovation and collaboration.
- Benefits: Enjoy 26 days holiday, flexible working, and a generous pension scheme.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by optimising HR technology and improving employee experiences.
- Qualifications: Experience in HR systems, payroll processes, and hands-on technical skills required.
The predicted salary is between 60000 - 70000 € per year.
Grade: RCS J (£6000 Car/allowance, 26 days holiday, Private Health, Bonus)
Contract Type: Permanent (Full-Time)
Location: Milton Keynes - minimum one office based day per week
We're looking for a Senior HR Systems and Development Specialist to act as Product and Technical Owner for our Oracle Service Cloud B2C (RightNow) HR and Service platform. They will take full ownership of how our HR Shared Services technology is designed, built and continuously improved. In this pivotal role, you'll lead the configuration, development and implementation of our HR Administration and Shared Services solutions, ensuring they are scalable, intuitive and fully aligned to business strategy, group policy and operational goals.
You'll play a hands‑on role in solution design and development, creating and delivering custom solutions within Oracle Service Cloud B2C (RightNow) to meet complex business requirements. This includes driving configurations, customisations and integrations across the platform. Working at the heart of cross-functional client services, you'll design, optimise and maintain the HR Shared Services system architecture, specialising in intricate, end-to-end processes from engagement and discovery through to client management and ongoing support.
A TYPICAL DAY MAY INVOLVE:
- Act as a key liaison and Product Owner, partnering with stakeholders to translate business, support and security requirements into effective HR system solutions.
- Build strong, trusted relationships with leaders, SMEs and vendors, proactively managing third‑party providers to ensure compliance, performance and seamless integration.
- Influence and challenge stakeholders to adopt new concepts, practices and improved ways of working.
- Provide clear, audience‑appropriate technical guidance to managers and employees.
- Lead the design, delivery and continuous improvement of HR Shared Services platforms, ensuring a stable, scalable system architecture.
- Prioritise, troubleshoot and oversee operational support to ensure reliable People Services delivery across HR and shared services.
- Drive process simplification and automation, balancing efficiency, cost‑effectiveness and operational excellence.
- Own the design and development of secure, standardised solutions within Oracle B2C Service Cloud (RightNow), aligned to global HR IT architecture.
- Deliver high‑quality components including Custom Scripts, Custom Processes, Business Rules, BUI Extensions/Add‑Ins and optimised Workspaces.
- Build and maintain robust REST API integrations, enabling seamless data flow across HR, Payroll and enterprise systems.
- Apply strong hands‑on capability across PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL and ConnectPHP.
- Administer and optimise Oracle B2C components to ensure system stability, data integrity and audit readiness.
THIS ROLE WOULD SUIT PEOPLE WHO HAVE:
- Extensive experience across HR, payroll and/or business operations, with deep hands‑on exposure to transactional HR and Shared Services environments.
- Expert understanding of payroll systems and processes, with a proven ability to analyse, optimise and redesign workflows for efficiency, accuracy and scalability.
- Strong HR systems and product ownership experience, including system management, process improvement and delivery of complex change initiatives.
- Solid business and operational mindset, enabling alignment of HR technology solutions with service delivery, policy and strategic goals.
- Advanced technical capability within Oracle platforms, ideally Oracle Service Cloud B2C (RightNow), including configuration, customisation and end‑to‑end solution design.
- Proven experience developing and supporting custom technical solutions, including Custom Scripts, Custom Processes, Business Rules, BUI Extensions/Add‑Ins and Workspaces.
- Hands‑on development experience using scripting and coding languages such as PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL and ConnectPHP.
- Demonstrated success designing and supporting system integrations using REST APIs, connecting HR, payroll and Shared Services platforms.
- Working knowledge of complementary platforms such as Kronos Workforce Central and ResourceLink (desirable).
WHY JOIN US?
- Free parking and on‑site canteen.
- 26 days annual leave.
- We're happy to talk about flexible working - just ask about alternative patterns at interview.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Senior HR Systems and Development Specialist employer: DHL
Join a forward-thinking organisation in Milton Keynes that prioritises employee well-being and professional growth. As a Senior HR Systems and Development Specialist, you'll benefit from a supportive work culture that encourages innovation and collaboration, alongside competitive perks such as 26 days of annual leave, flexible working options, and a generous pension scheme. With opportunities for continuous improvement and development within a dynamic team, this role offers a meaningful career path in HR technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior HR Systems and Development Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR tech space and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your skills in HR systems and development. Engage with relevant content and connect with industry leaders to boost your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions related to HR systems and technical ownership. Think about how you can demonstrate your hands-on experience with Oracle Service Cloud and your ability to drive process improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior HR Systems and Development Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior HR Systems and Development Specialist role. Highlight your experience with Oracle Service Cloud B2C and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed HR systems and improved processes in the past. We love a good story!
Show Off Your Technical Skills:Since this role involves hands-on development, don’t shy away from showcasing your technical skills. Mention your experience with PHP, .NET, and REST APIs. We’re keen to see how you can contribute to our HR Shared Services platform!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at DHL
✨Know Your Tech Inside Out
Make sure you’re well-versed in Oracle Service Cloud B2C (RightNow) and other relevant technologies. Brush up on your knowledge of scripting languages like PHP, .NET, and JavaScript, as well as REST APIs. Being able to discuss specific examples of how you've used these tools will show your hands-on capability.
✨Understand the Business Needs
Familiarise yourself with the company's HR strategy and operational goals. Be prepared to discuss how you can align HR technology solutions with these objectives. Showing that you can translate business requirements into effective system solutions will set you apart.
✨Build Relationships
Demonstrate your ability to build strong, trusted relationships with stakeholders. Think of examples where you’ve successfully collaborated with leaders or third-party providers. This role requires influencing and challenging stakeholders, so be ready to share how you’ve done this in the past.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've tackled complex challenges in previous roles. Highlight your experience in process simplification and automation, and be ready to provide examples of how you’ve improved workflows for efficiency and accuracy. This will illustrate your operational mindset and ability to drive continuous improvement.
