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- Tasks: Lead customer onboarding and ensure seamless integration for global ocean freight projects.
- Company: Join DHL Global Forwarding, a top employer with a positive work culture.
- Benefits: Enjoy competitive salary, comprehensive benefits, and flexible work-life balance.
- Why this job: Make an impact in logistics while working with diverse teams globally.
- Qualifications: 5+ years in project management with strong communication and problem-solving skills.
- Other info: Opportunities for continuous learning and professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
Job purpose
The Senior Specialist Global Ocean Freight Customer Implementation is a critical role responsible for the successful onboarding and integration of new and existing customers through the end-to-end customer journey. Ensuring we meet and exceed our customer promise and position ourselves as the provider of choice.
Acting as the primary customer implementation expert for those opportunities managed through the Global RFQ process, ensuring a seamless transition, optimizing operational efficiencies, and delivering exceptional customer satisfaction from pre-bid through to post-implementation stabilization.
Principal accountabilities
- Executes projects according to DGF DEPICT (Define, Plan, Implement, Control, and Transition) internal procedures and the standard methodology.
- Define detailed global implementation plans for complex projects, considering country-specific nuances and regulations.
- Manage individual project tasks and deliverables within the overall implementation plan
- Validate and ensure that all customer needs and requirements are fully understood, can be met, and are achievable
- Ensure that the implementation tasks and milestones defined within the project methodology are adhered to and delivered on time
- Proactively identifies and resolves complex issues, often involving cross-functional collaboration.
- Manages risks for complex projects, develops mitigation plans, and escalates critical risks.
- Organize and lead implementation Hypercare activities (customer and internal).
- Maintain regular and clear communication with customers and internal stakeholders on project progress, challenges, and next steps.
- Conduct local post-implementation reviews to assess effectiveness, identify areas for improvement, and ensure customer satisfaction.
- Contribute to the continuous improvement of implementation methodologies, tools, and documentation.
- Share best practices and lessons learned with the broader implementation team.
Knowledge, Skills and Experience
- Sound knowledge of logistics and international trade.
- Project Management Acumen: Solid understanding of various project management methodologies and ability to adapt to project needs.
- Excellent organizational skills to manage multiple priorities and complex interdependencies.
- Strong communication, analytical, and administrative skills, with a focus on accuracy and quality
- Ability to manage customer relationships and de-escalate sensitive situations.
- Advanced Problem-Solving & Analytical Skills to diagnose complex customer requirements and problems
- Experience in leading customer workshops and review meetings, driving decisions and consensus.
- Expert-level presentation skills for multi-level audiences
- Systems & Application Knowledge of internal systems & product offerings (MyDHLi, Sales360, etc.)
- MS Office software skills (Word, Excel, PowerPoint, Visio, etc.)
- Bachelors degree or equivalent work experience
- Minimum of 5 years of experience with demonstrated leadership on complex projects
Location
UK, Staines
Your benefits
We offer excellent employee benefits, a competitive salary package and great development opportunities.
- Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
- Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs.
- Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
- Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
- Continuous Learning and Development: We invest in our employees\\\’ growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
- Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.
Interested in this position? Just click on “Apply”! If you need information, you can reach out to simina.voicu@dhl.com
Are you curious to learn more about us?
Our official website: DHL Global Forwarding
Check out our business updates and culture: LinkedIn / Instagram / Facebook / X
We are looking forward to your application.
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Senior Expert Global Ocean Freight Customer Implementation employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Expert Global Ocean Freight Customer Implementation
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the role. Tailor your responses to highlight your project management acumen and problem-solving skills, just like they’re looking for.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position and reinforces your commitment to joining their team.
We think you need these skills to ace Senior Expert Global Ocean Freight Customer Implementation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Expert Global Ocean Freight Customer Implementation. Highlight your project management experience and any relevant logistics knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed complex projects and customer relationships in the past. We love a good story!
Showcase Your Communication Skills: Since this role involves a lot of communication with customers and stakeholders, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at DHL
✨Know Your Stuff
Make sure you brush up on logistics and international trade. Understand the key aspects of the Global RFQ process and be ready to discuss how you've successfully managed complex projects in the past.
✨Showcase Your Project Management Skills
Be prepared to talk about your experience with project management methodologies. Highlight specific examples where you've defined implementation plans and managed tasks effectively, especially in a customer-focused environment.
✨Communicate Clearly
Since this role involves regular communication with customers and stakeholders, practice articulating your thoughts clearly. Think of examples where you've had to de-escalate sensitive situations or lead workshops, and be ready to share those stories.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by discussing any tools or methodologies you've contributed to in previous roles. Share best practices you've learned and how they can benefit the team at DHL Global Forwarding.
