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- Tasks: Deliver top-notch customer service and manage queries from start to finish.
- Company: Join DHL eCommerce UK, a leading parcel business with a global reach.
- Benefits: Enjoy 25 days holiday, hybrid working, and various perks like discounts and wellness support.
- Why this job: Be part of a passionate team that values excellence and customer satisfaction.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Recognised as a Top Employer 2024, with great career growth opportunities.
The predicted salary is between 21000 - 30000 £ per year.
DHL eCommerce UK is one the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.
Excellence. Simply Delivered. That is what we do.
We are currently recruiting for a Customer Service Advisor based at our site in Ryton on Dunsmore , Monday – Friday, on an 7.5 hour shift between the hours of . Salary £25,251.21 per annum
Our team are responsible for delivering excellent customer service on all contacts through case management. Taking ownership for the investigation and displaying our four attributes, \’Can do\’, \’Passion\’, \’As One\’ and \’Right First Time\’.
Key responsibilities:
- To ensure all communication with customers is in a professional and timely manner and resolved to the customer’s satisfaction using the appropriate channels.
- Managing corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue.
- Develop a full understanding of DHL eCommerce UK services and products and all relevant DHL eCommerce UK operating systems.
- Promote self-service and alternative products to new and existing customers.
- Attend regular meetings/briefs held by the Customer Service Centre Management team. Contribute ideas to change and improve the customer experience and the performance of the team.
Skills & Experience required:
- Planning and organisation skills with the ability to multitask whilst working under pressure.
- Customer focus and attention to detail.
- Excellent communication and listening skills
Perks & Benefits
- 25 days Holiday Entitlement
- Hybrid Working
- Enhanced over time rates
- Holiday Purchase Scheme
- Refer a Friend Scheme
- Recognition Scheme: Employee of the Month, Employee of the Quarter, Employee of the Year, Exceptionals, CEO Can Do Award
- Parcel Perks
- Aviva Wellbeing App
- Aviva Digital GP 24/7
- Cycle to Work Scheme
- Discounted bus travel scheme
About Us:
DHL eCommerce UK accredited Top Employer 2024 for the third year running along with being certified as a Great Place to Work.
Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mind-set and commitment to deliver ‘Right 1st Time’ for all of our customers.
As well as offering competitive salaries at all levels and in every area of the business, we also offer hybrid working and a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.
Senior Customer Services Advisor employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Advisor
✨Tip Number 1
Get to know DHL eCommerce UK inside out! Familiarise yourself with their services and values, especially the 'Can Do', 'Passion', 'As One', and 'Right First Time' attributes. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate excellent listening and speaking abilities. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DHL eCommerce UK team. Good luck!
We think you need these skills to ace Senior Customer Services Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you have a genuine interest in helping customers and a 'Can Do' attitude that aligns with our values.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background fits with our mission of delivering excellence.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DHL
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of DHL eCommerce UK's services and products. Familiarise yourself with their delivery network and how they operate. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Focus
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond to resolve an issue or improve a customer's experience. This aligns perfectly with the company's focus on delivering excellent customer service.
✨Embrace the Attributes
DHL values their four key attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'. Be ready to discuss how you've demonstrated these qualities in your previous roles. Use specific examples to show that you embody these traits and can contribute positively to their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your genuine interest in the role and the company. You might ask about the team dynamics, opportunities for growth, or how they measure success in customer service. It’s a great way to leave a lasting impression!
