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For Companies At a Glance
- Tasks: Lead a dynamic Customer Service team and ensure top-notch service delivery.
- Company: Join DHL, the global leader in logistics with a vibrant team culture.
- Benefits: Enjoy free parking, flexible working options, and a generous pension scheme.
- Why this job: Make a real impact by guiding a team to deliver exceptional customer experiences.
- Qualifications: 1-2 years in customer service and strong leadership skills required.
- Other info: Be part of an inclusive workplace that values your unique skills and experiences.
The predicted salary is between 28800 - 43200 £ per year.
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, 0700-1530.
Location: Rugby, CV23
Overview
Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We’re now looking for a Customer Service Team Leader to lead and coordinate the daily activities of the Customer Services team, ensuring tasks are completed efficiently and professional standards are consistently upheld.
Responsibilities
- Provide clear and effective communication to both internal and external stakeholders.
- Guide and support the team in delivering the full range of Customer Service functions.
- Monitor and ensure all customer queries are resolved to a high standard within agreed timeframes.
- Demonstrate strong leadership in managing conflicts or challenging situations, fostering a positive and professional environment while ensuring customer concerns are addressed with empathy and maintaining the company’s reputation.
- Provide coaching, guidance, and training for new starters and existing team members, ensuring capability development and success in delivering outstanding customer service.
Qualifications
- Have 1 - 2 years experience in a customer services environment.
- Experience in managing or supporting Contact Centre operations, ensuring service levels and performance standards are consistently achieved.
- Strong customer service leadership skills, with the ability to guide and motivate a team to deliver exceptional service.
- Proficient PC skills, including intermediate-level Excel and Access, with the ability to analyse data and produce accurate reports.
- Excellent analytical, organisational, and motivational abilities, driving team performance and continuous improvement.
Why join us?
- Free parking
- We’re happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Who we are
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Customer Service Team Leader in Rugby employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Rugby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Service Team Leader, especially your leadership skills.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to handle conflicts and motivate a team. Use examples from your past experiences to demonstrate how you've successfully managed challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the DHL family. Don’t wait too long; get your application in early!
We think you need these skills to ace Customer Service Team Leader in Rugby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Team Leader role. Highlight your relevant experience in customer service and leadership, showing us why you're the perfect fit for our team.
Showcase Your Skills: Don’t forget to mention your proficiency with PC skills, especially Excel and Access. We want to see how you can analyse data and produce reports that drive team performance and continuous improvement.
Communicate Clearly: Effective communication is key! Use clear and concise language in your application to demonstrate your ability to communicate with both internal and external stakeholders, just like you would in the role.
Apply Early: We review applications continuously, so don’t wait until the last minute! Get your application in as soon as possible through our website to ensure it’s considered for this exciting opportunity.
How to prepare for a job interview at DHL
✨Know Your Stuff
Before the interview, make sure you understand DHL's values and the specifics of the Customer Service Team Leader role. Familiarise yourself with their operations and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully guided a team or resolved conflicts in the past. Highlight your coaching experiences and how you've motivated others to achieve exceptional customer service.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions. This will showcase your ability to communicate with both internal and external stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to resolve a customer issue or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
