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- Tasks: Lead a team to deliver top-notch customer service and resolve queries effectively.
- Company: A leading logistics company in Rugby with a focus on teamwork.
- Benefits: Flexible hours, free parking, and a generous pension scheme.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 1-2 years of experience in customer service and strong leadership skills.
- Other info: Enjoy a permanent contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading logistics company in Rugby seeks a Customer Service Team Leader to coordinate daily team activities. In this role, you will lead your team in delivering high-quality customer service, ensuring all queries are resolved effectively.
The ideal candidate should have 1-2 years of experience, strong leadership, and excellent communication skills.
This position offers a full-time, permanent contract with flexible working options, free parking, and a generous pension scheme.
Customer Service Team Lead — Flexible Hours & Training in Rugby employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — Flexible Hours & Training in Rugby
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on showcasing our leadership skills and how we handle customer queries effectively.
✨Tip Number 3
Dress the part! Even if the job is flexible, showing up smartly dressed for an interview can make a great first impression. It shows we mean business!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Customer Service Team Lead — Flexible Hours & Training in Rugby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. We want to see how you've successfully managed teams and resolved queries in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Team Lead role. Share specific examples of your achievements and how they relate to the job.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DHL
✨Know the Company Inside Out
Before your interview, do some research on the logistics company. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experience where you've successfully led a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios and team management. Think about how you would handle difficult customers or motivate your team during busy periods. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
