At a Glance
- Tasks: Lead real-time decision-making and optimise resource planning in a fast-paced control room.
- Company: Join DHL Supply Chain, a global leader in supply chain management.
- Benefits: Enjoy 25 days annual leave, free parking, and a generous pension scheme.
- Other info: Be part of an inclusive workplace that values diverse skills and experiences.
- Why this job: Make a real impact in a technology-driven environment with excellent career growth.
- Qualifications: Experience in warehouse operations and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Location: Milton Keynes
Grade: RCS. L
Shift patterns: Monday-Friday. Day time hours (08:00-16:00)
Contract Type: Permanent (Full-Time)
At DHL Supply Chain, we're redefining digital logistics through innovation, data, and operational excellence. As we continue to strengthen our cutting-edge Digital Centre in Milton Keynes, we're looking for a driven and experienced Planning Control Room Manager to take ownership of our control room function-leading real‑time decision‑making, optimising resource planning, and ensuring seamless service delivery across our operation. This is a pivotal leadership role where you'll sit at the heart of our operation, coordinating activity, managing performance, and empowering your team to deliver world‑class service in a fast‑paced, technology‑driven environment.
A typical day may involve:
- Maximising the performance of the operation by ensuring accurate, detailed planning information to enable the operation to direct the daily, weekly and monthly activities and identify any potential shortfalls.
- Managing a team to monitor and track all KPI's against plan, providing timely and accurate reports in all areas including planned and flex hours, performance levels.
- Accountable for producing accurate, detailed planning information and volume plans.
- Planning, allocating, co‑ordinating and adjusting staff levels to meet operational requirements in line with defined budgets.
- Supporting in driving a continuous improvement culture within the operation.
- Scheduling of rota's and work patterns in line with Working Time Directive guidelines.
- Carrying out ad hoc projects that both improve and advance the depot planning processes.
- Communicating and liaising with on‑site agency management to support shortfalls or surplus of hours requirement.
This role would suit people who have:
- Previous experience within a warehouse environment is essential.
- 3PL experience would be desirable.
- Technical understanding of operations with technical abilities around systems (Excel, Co Pilot, Manhattan & Red Prairie, Chronos, Power BI).
- Resource planning background.
- Project management would be beneficial.
- Excellent communication skills - Verbal and written.
- Analytical skills.
Why join us?
- Free parking and on‑site canteen.
- 25 days annual leave.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Who we are:
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an inclusive workplace:
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
Planning Control Room Manager employer: DHL
DHL Supply Chain in Milton Keynes offers an exceptional work environment for the Planning Control Room Manager role, characterised by a commitment to innovation and operational excellence. Employees benefit from a supportive culture that prioritises professional growth, with access to generous leave, a robust pension scheme, and various lifestyle discounts. The company fosters inclusivity and values diverse experiences, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Control Room Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at DHL or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to planning and resource management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your tech skills! Since this role involves systems like Excel and Power BI, be ready to discuss how you've used these tools in past roles. Maybe even bring examples of reports or analyses you've done.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at DHL.
We think you need these skills to ace Planning Control Room Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning Control Room Manager role. Highlight your experience in resource planning and any relevant technical skills, like Excel or Power BI, that match what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at DHL. Mention specific examples from your past that demonstrate your leadership and analytical skills.
Showcase Your Achievements:When detailing your work experience, focus on your achievements rather than just duties. Use numbers and data to illustrate how you’ve optimised operations or improved performance in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials!
How to prepare for a job interview at DHL
✨Know Your Numbers
As a Planning Control Room Manager, you'll need to be comfortable with KPIs and performance metrics. Brush up on relevant statistics and be ready to discuss how you've used data to drive decisions in past roles. This shows you understand the importance of analytics in optimising operations.
✨Showcase Your Leadership Skills
This role is all about managing a team effectively. Prepare examples of how you've led teams in high-pressure environments, focusing on your communication style and how you empower others. Highlight any experience you have in fostering a continuous improvement culture.
✨Familiarise Yourself with Relevant Tools
DHL uses various systems like Excel, Power BI, and others mentioned in the job description. If you're not already proficient, take some time to learn the basics of these tools. Being able to speak confidently about your technical skills will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as resource shortfalls or performance issues. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to make real-time decisions.
