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- Tasks: Assist with driver documentation and communication, manage company assets, and handle customer queries.
- Company: Join DHL eCommerce UK, a Top Employer and Best Workplace 2025, known for its supportive culture.
- Benefits: Enjoy perks like discounts, healthcare, pension, enhanced family leave, and career development opportunities.
- Why this job: Be part of a dynamic team where your voice matters and career growth is encouraged.
- Qualifications: Looking for flexible team players with admin experience and a passion for problem-solving.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 20312 - 28312 £ per year.
Overview
Position: Operations Controller
ContractType: Permanent 40 hrs per week
Location: Sheffield, S25 3AF
Shift: Monday – Friday
Salary: £25,390
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role
You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.
Key Responsibilities
- Driver pre-brief or evening de-brief as required
- Control company asset management, notably container portal updates, daily container counts, key and scanner controls
- Check SP payments and issue associated daily/monthly reporting
- Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
- Deal with customer queries via Company IT systems
- Any reasonable request from a Manager/Supervisor
- All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments
- Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site.
The ideal candidate will have
- A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.
- Administration experience / skills
- Industry knowledge
Career development
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up to date CV
Diversity and Inclusion
Our approach to Diversity and Inclusion:
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
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Operations Controller employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Familiarise yourself with the logistics and eCommerce industry, particularly focusing on operations management. Understanding the key challenges and trends in this sector will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of DHL eCommerce UK on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your administrative skills and experience in detail. Be ready to provide examples of how you've effectively managed documentation and communication in previous roles, as these are crucial for the Operations Controller position.
✨Tip Number 4
Demonstrate your flexibility and teamwork skills during the interview. Share specific instances where you've successfully collaborated with others to solve problems, as this aligns with the company's emphasis on a supportive work environment.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Controller position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, industry knowledge, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle the tasks mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your flexible approach to work, teamwork skills, and problem-solving abilities. Make sure to connect your past experiences with the key responsibilities of the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Operations Controller role.
How to prepare for a job interview at DHL
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Controller. Familiarise yourself with tasks like driver documentation, asset management, and customer communication. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Administration Skills
Since the role requires strong administrative skills, be prepared to discuss your previous experience in this area. Highlight any relevant software or systems you've used, and provide examples of how you've maintained organisation and efficiency in past roles.
✨Demonstrate Teamwork and Flexibility
The ideal candidate should be a team player with a flexible approach. Be ready to share examples of how you've worked effectively within a team and adapted to changing situations. This will show that you align with the company's values and culture.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, career development opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.
