At a Glance
- Tasks: Help customers by resolving enquiries and maintaining service standards.
- Company: Join a global leader in supply chain management with a supportive culture.
- Benefits: Enjoy free parking, 33 days annual leave, and a generous pension scheme.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
6-Month Fixed-Term Contract Opportunity
Grade: RCS O
Contract Type: Temporary, 6 months (Full-Time)
Shift patterns: Monday to Friday, 8am to 4pm
Location: Northampton, NN4 7BW
Are you passionate about delivering excellent customer service? Do you enjoy solving problems and building strong relationships with customers and internal teams?
As a Customer Services Advisor, you will act as a key point of contact for customers, managing enquiries, resolving issues, maintaining customer records, producing reports, and supporting continuous improvement initiatives to ensure outstanding service delivery across the operation.
A typical day may involve:
- Manage and resolve customer enquiries through CRM systems, ensuring accurate and timely responses.
- Liaise with customers and internal departments to coordinate issue resolution and maintain service standards.
- Produce customer, supplier, and operational performance reports within required timescales.
- Support customer projects and process improvement activities to meet contractual KPIs and account plans.
- Proactively communicate service changes, contingency plans, and business updates to customers and stakeholders.
This role would suit people who:
- A minimum of 3 years UK residency for DBS check.
- Someone with previous customer service experience, ideally within a logistics, warehousing, or supply chain environment.
- A confident communicator who enjoys building relationships and resolving customer issues.
- An organised individual who can manage multiple enquiries, priorities, and deadlines effectively.
- A candidate with experience using CRM systems and producing accurate reports.
Essential: Strong English communication skills and education to secondary school standard or equivalent.
Why join us?
- Free parking and on-site canteen
- 33 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Who we are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an inclusive workplace
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 23rd November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Customer Service Advisor in Northampton employer: DHL
DHL Express is an excellent employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Graduate Finance Automation & Analytics Analyst, you will benefit from comprehensive training and development opportunities, enabling you to enhance your technical skills while contributing to impactful projects. Located in the UK, our team enjoys a supportive environment that values employee growth and offers unique advantages such as access to cutting-edge technology and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DHL.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DHL. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DHL.
How to prepare for a job interview at DHL
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DHL's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DHL offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
