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- Tasks: Lead operations in a fast-paced distribution centre, ensuring top-notch service and stock flow.
- Company: Join DHL, a global leader in supply chain management with a focus on inclusivity.
- Benefits: Enjoy 25 days annual leave, flexible working options, and a generous pension scheme.
- Why this job: Make an impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in operations management within e-commerce and strong communication skills required.
- Other info: Opportunities for career growth and a culture that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hams Hall, Coleshill
Shift patterns: Any 5 from 7 (Monday-Friday). Day time hours (08:00-16:00/09:00-17:00)
Contract Type: Permanent (Full-Time)
We are seeking an experienced and dynamic Operations Manager to lead our Distribution Centre operations within the prestigious Selfridges site. This role will oversee the full breadth of DC activity, supporting both Retail and Online fulfilment to ensure exceptional service delivery, operational excellence, and seamless stock flow across a fast‐paced, premium environment.
WHAT YOU'LL DO
- Operate within agreed budgetary parameters to fulfil customer requirements and deliver planned outcomes
- Undertake the recruitment, training, development, and deployment of staff, while fostering cohesive and effective working relationships
- Manage colleague absence, performance, and conduct, ensuring consistent application of organisational standards and processes
- Administer disciplinary and grievance matters in accordance with established HR policies and procedures
- Ensure full compliance with all health and safety policies and actively promote a culture of equality, diversity, and inclusion
- Monitor, review, and report on operational performance against agreed KPIs and SLAs, ensuring continuous alignment with business objectives
- Maintain professional communication with customers, both in writing and verbally, and deliver project management activities as required
- Drive a culture of continuous improvement within operations and support the effective application of OMS methodologies
THIS ROLE WOULD SUIT PEOPLE WHO
- Previous Operational experience within an E-commerce sector/environment, at Operations Manager level is essential
- Proven organisational abilities, efficiently coordinating multiple tasks and priorities in a fast‐paced environment
- Excellent communication skills at all levels – Verbal and written
- Capability of deploying strategic plans for the operation
- Strong level of literacy, numeracy and IT skills
- Knowledge or use of Blue Yonder WMS would be desirable
- Ability to work with limited supervision
- Strong interpersonal skills and able to challenge in the right way
WHY JOIN US?
- Free on‐site parking
- 25 days annual leave with the option to buy additional days
- Discretionary bonus based on performance
- We're happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‐service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 26th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Operations Manager in London employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it relates to the Operations Manager role. Confidence is key, so make sure you’re ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your previous operational experience, especially in e-commerce, and showcase how your skills align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven operational excellence in past positions.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Early: Don’t wait until the last minute to submit your application. We recommend applying as early as possible to increase your chances of being considered, especially since we review applications continuously.
How to prepare for a job interview at DHL
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of a Distribution Centre, especially in an e-commerce context. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to the role, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams and fostering effective working relationships. Think of specific examples where you've successfully recruited, trained, or developed staff. Highlight how you’ve handled performance issues or promoted a culture of inclusion and diversity within your team.
✨Communicate Clearly and Confidently
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Prepare to answer questions about how you would maintain professional communication with customers and colleagues alike. Use examples from your past experiences to demonstrate your verbal and written communication skills.
✨Emphasise Continuous Improvement
DHL values a culture of continuous improvement, so come ready to discuss how you've implemented operational improvements in previous roles. Share specific methodologies you've used, like OMS, and be prepared to suggest ideas on how you could drive similar initiatives in their operations.
