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- Tasks: Manage major accounts and build strong customer relationships to drive growth.
- Company: Join DHL, the world's most international logistics company.
- Benefits: Competitive salary, commission scheme, company car, and excellent holiday entitlement.
- Why this job: Take ownership of key accounts and showcase your strategic thinking every day.
- Qualifications: 2-3 years in consultative sales; GCSEs and A-Levels preferred.
- Other info: Outstanding training and development pathways with a focus on internal progression.
The predicted salary is between 36000 - 60000 £ per year.
Join the World's Most International Logistics Company. We are looking for a driven and commercially minded Major Account Manager to join our DHL Express UK Field Sales team, covering Central London & South East London.
In this role, you will manage and develop a portfolio of major customers, ensuring DHL maintains its market-leading position through exceptional service, strong relationships, and strategic account growth. You will play a critical role in meeting customer needs while achieving key sales and performance targets.
What You'll Be Doing:
- Managing and developing existing major customers within your assigned territory, ensuring their needs are recognised and met.
- Building long-term partnerships through regular customer visits.
- Driving growth through tailored commercial proposals, renegotiations, and targeted development plans.
- Managing customer information using internal sales systems to support seamless communication.
- Monitoring weekly/monthly account performance and taking action to respond to trends or risks.
- Securing competitor business within existing accounts by developing opportunity pipelines.
- Ensuring pricing guidelines, fuel surcharge compliance, and annual rate increases are achieved.
- Resolving discrepancies between actual and forecasted volumes through timely re-negotiation.
- Promoting the DHL brand through professional behaviour and high service standards.
What We're Looking For:
Skills & Capabilities:
- Excellent planning and organisational skills.
- Strong communication (written and verbal).
- Customer-focused with strong relationship-building ability.
- Numerate, IT-literate, and commercially aware.
- Able to build and manage partnerships effectively.
- Committed to delivering excellence.
Experience Required:
- 2–3 years' experience in a consultative sales environment within the service industry.
- Strong business and commercial acumen.
Desirable Experience:
- Background in segmented service industries.
- Experience within the domestic parcels sector.
Education:
- GCSEs in four or more subjects.
- A-Levels in two or more subjects (desirable).
What Makes This Role Unique?
You will take ownership of major accounts that directly contribute to DHL's market leadership. The challenges within the role - such as maximising revenue opportunities, achieving fuel surcharge compliance, and ensuring annual price increases - will allow you to demonstrate your commercial strength and strategic thinking every day.
What's in It for You?
- Competitive salary.
- Sales Commission Scheme.
- Company Car.
- Excellent holiday entitlement, increasing with service.
- Company pension scheme with strong contributions.
- Life Assurance.
- Enhanced maternity pay and company sick pay.
- A suite of voluntary benefits: retail discounts, entertainment perks, gym deals, cash dental plans & more.
- Discounted Health Assessments.
- Access to employee assistance and wellbeing programmes.
- Outstanding training and development pathways with a strong focus on internal progression.
Ready to Make Your Move?
If you're ambitious, customer-focused, and ready to manage some of DHL's most important accounts, we'd love to hear from you. Apply online and upload your CV today.
Next Steps:
If shortlisted, a Recruitment & Talent Advisor will contact you within 10 days to discuss your application.
Privacy Notice:
DHL International (UK) Ltd, act as a "Data Controller" and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
Major Account Manager in London employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Account Manager in London
✨Tip Number 1
Get to know the company inside out! Research DHL's values, recent news, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Major Account Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and sales strategies. Think about how you can demonstrate your commercial acumen and relationship-building skills through real-life examples.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DHL team and ready to take on those major accounts!
We think you need these skills to ace Major Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Major Account Manager role. Highlight your experience in consultative sales and any relevant achievements that showcase your ability to manage major accounts effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be specific about your customer-focused approach and relationship-building abilities.
Showcase Your Commercial Acumen: In your application, don’t forget to mention your strong business sense and any experience you have in driving growth through tailored proposals. We want to see how you can contribute to our market-leading position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DHL
✨Know Your Accounts
Before the interview, research the major accounts you might be managing. Understand their business needs and how DHL can provide tailored solutions. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong customer relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to foster long-term partnerships, which is crucial for this role.
✨Be Ready with Commercial Insights
Brush up on your commercial acumen and be prepared to discuss market trends, competitor strategies, and pricing models. Showing that you understand the financial aspects of account management will impress your interviewers and highlight your suitability for the role.
✨Practice Your Communication Skills
Since strong communication is key for a Major Account Manager, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video recordings to refine your delivery. This will help you convey your ideas effectively during the actual interview.
