At a Glance
- Tasks: Manage training programmes and compliance activities to ensure high performance in ILS operations.
- Company: Join a leading company focused on operational excellence and continuous improvement.
- Benefits: Enjoy a competitive salary, generous holidays, and a range of employee benefits.
- Other info: Great opportunities for training and internal promotion in a supportive team.
- Why this job: Make a real impact in a regulated environment while developing your skills.
- Qualifications: Strong organisational and communication skills; knowledge of GDP is a plus.
The predicted salary is between 40000 - 50000 € per year.
The ILS Training and Compliance Manager plays a critical part in ensuring a fully trained, compliant, and high‑performing ILS operation, with responsibility for managing training programmes, compliance activities, and continuous improvement initiatives. Working as part of the ILS Senior Management Team, you will support audits, drive operational excellence, and contribute to key customer and business improvement projects. It's an excellent opportunity for a proactive professional who enjoys ownership, collaboration, and making a measurable impact in a regulated environment.
Key Responsibilities
- Training: Ensure Key Standard Operating Procedures and Work Instructions are in place. Ensure all ILS Mandatory & Supplementary Training programs are in line with Company Policy, Industry Regulations and other Legal requirements. Ensure ILS team are fully up‑to‑date on their training needs and records are retained for compliance purposes. Ensure operational targets are met and take short to medium term actions to reverse areas of underperformance.
- Underperformance: Ensure timely completion of deviations and CAPA’s within the Quality Management System. Produce monthly Training reports to all ILS Management Team to ensure staff are regularly monitored. Carry out specific training as appropriate.
- Compliance: Focus on the management of authorised activities and the accuracy and quality of records. Prepare for and support all audits. Ensure that initial and continuous training programmes are implemented and maintained. Ensure that self‑inspections are performed at appropriate regular intervals following a prearranged programme and necessary corrective measures are put in place.
- Other Key Areas: Produce departmental/regional management reports and attend management meetings. Contribute to efficient and productive running of ILS as part of the ILS Management Team. Support key Customer & ILS projects and process improvements. Ensure all interactions are compliant with DPDHL Code of Conduct and other compliance requirements (e.g. anti‑corruption). Contribute to the First Choice continuous improvement program.
Skills and Experience
- Good knowledge of Microsoft tools.
- Knowledge of Good Distribution Practice (GDP) in the transportation of Pharmaceutical products (desirable).
- Good organisational skills.
- Effective communication skills.
- Attention to detail.
Benefits
- A competitive salary.
- Generous holiday entitlement.
- Pension scheme which includes life assurance.
- Access to professional employee assistance and wellbeing programme.
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle‑to‑work scheme, contribution to eye‑care costs, and many more discounts.
- Training and Development opportunities with a strong focus on internal promotion.
Hours / Shift Pattern
37.5 hours per week
Reports To
Head of Health & Safety, Quality and Environment
Additional Requirements
Due to the nature of our business we are regulated by the Civil Aviation Authority (CAA). Therefore, it is compulsory for all applicants, once offered employment, to provide a full five‑year employment history. Additionally, a Criminal Record Check will be required.
ILS Training and Compliance Manager in London employer: DHL
As an ILS Training and Compliance Manager, you will thrive in a dynamic work environment that prioritises operational excellence and employee development. Our company offers a competitive salary, generous holiday entitlement, and a robust pension scheme, alongside a commitment to your professional growth through extensive training opportunities. Join us in a culture that values collaboration, compliance, and continuous improvement, making a meaningful impact in the regulated transportation of pharmaceutical products.
StudySmarter Expert Advice🤫
We think this is how you could land ILS Training and Compliance Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the ILS sector on LinkedIn or at industry events. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Good Distribution Practice (GDP). Show that you’re not just a fit for the role, but that you’re genuinely interested in the industry and its regulations.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Bring examples of how you've managed training programmes or compliance activities in the past. This will demonstrate your ability to handle the responsibilities of the ILS Training and Compliance Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to operational excellence.
We think you need these skills to ace ILS Training and Compliance Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ILS Training and Compliance Manager role. Highlight your experience in managing training programmes and compliance activities, as well as any relevant achievements that demonstrate your proactive approach.
Showcase Your Skills:Don’t forget to showcase your organisational and communication skills! Use specific examples from your past roles to illustrate how you've effectively managed training and compliance in a regulated environment.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at DHL
✨Know Your Compliance Inside Out
Make sure you brush up on the key compliance regulations relevant to the role. Familiarise yourself with Good Distribution Practice (GDP) and any other legal requirements that might come up during the interview. This shows you're not just interested in the job, but you understand the importance of compliance in the ILS sector.
✨Showcase Your Training Management Skills
Prepare examples of how you've successfully managed training programmes in the past. Be ready to discuss specific training initiatives you've implemented and how they improved performance. This will demonstrate your proactive approach and ability to drive operational excellence.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle underperformance or compliance issues. Think of real-life scenarios where you had to take corrective actions or implement CAPAs. This will help you illustrate your problem-solving skills and attention to detail.
✨Highlight Your Team Collaboration Experience
Since this role involves working closely with the ILS Senior Management Team, be prepared to talk about your experience in collaborative environments. Share examples of how you've contributed to team projects or supported management initiatives, showcasing your ability to work well with others.
