At a Glance
- Tasks: Lead application support and IT service management for critical insurance platforms.
- Company: Join DHL, the world's leading logistics provider with a purpose-driven culture.
- Benefits: Competitive salary, flexible work environment, and opportunities for personal growth.
- Other info: Work in a dynamic international setting with excellent career advancement opportunities.
- Why this job: Make a real impact in a global company while enhancing your skills in IT management.
- Qualifications: 12+ years in application support and IT service management; ITIL certification preferred.
About DHL and IRM: DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group.
Job Purpose
Provide leadership in designing and implementing application support and IT service management strategies to ensure high-quality production IT services, stability, and resilience across IRM core platforms, in alignment with business strategy, insurance regulatory requirements, and Group policies and standards. Lead the global application support function, ensuring consistent service delivery, incident response, problem management, and operational excellence for business-critical insurance applications.
Key Responsibilities
- Leverage experience with insurance platforms such as Origami, Salesforce, Riskonnect, and similar systems
- Design, implement, and continuously enhance the application support and IT service management strategy aligned with business objectives and Group policies
- Define and improve ITSM processes, including Incident, Problem, Change, Release, and Service Lifecycle Management
- Lead global application support teams and external vendors, including 24/7 support operations and regional delivery models
- Ensure high availability, stability, and performance of critical IRM applications (e.g., underwriting, claims, and policy systems)
- Monitor service performance through SLAs, KPIs, and reporting, driving continuous service quality improvement
- Own incident and problem management processes, including root cause analysis and implementation of preventative actions
- Ensure all production changes comply with change management governance and control frameworks
- Oversee environment management, release coordination, and production readiness activities
- Collaborate with Product, Architecture, and TAT teams to ensure alignment between application support, delivery, and platform design
- Provide technical and operational expertise in resolving complex cross-application and integration issues
- Drive continuous improvement initiatives to enhance efficiency, effectiveness, and operational resilience
- Develop and maintain service management documentation, standards, and stakeholder communication across IT and business functions
Qualifications & Key Requirements
- Bachelor’s degree in Technology, Engineering, Management, or related field (Master’s degree preferred)
- ITIL certification (Foundation / Intermediate / Expert) preferred
- 12+ years of experience in application support, IT service management, or IT operations leadership roles
- Strong expertise in ITIL frameworks, including incident, problem, change, and service management
- Proven experience managing technical support teams, global vendors, and 24/7 operational support models
- Experience in insurance or regulated industry environments is highly desirable
We offer:
- Great opportunity to work for the biggest logistics company in the world
- International and virtual environment
- Flexibility and great opportunity to learn
- Tempting Compensation and benefits
- Car / Car allowance
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
If this is something you would like to do, don’t hesitate and start your application.
Insurance Claims Application Lead employer: DHL
DHL is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in Welham Green. With benefits such as free parking, an on-site canteen, and access to GP consultations and retail discounts, employees enjoy a balanced work-life experience while being part of a dynamic team dedicated to operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Claims Application Lead
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like DHL). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like DHL. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Claims Application Lead
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at DHL.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at DHL. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at DHL
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at DHL to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at DHL, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding DHL's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
