Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Administer HR activities and provide support to managers and employees.
- Company: Join DHL, a global leader in Supply Chain management.
- Benefits: Enjoy competitive pay, 24/7 GP service, discounts, and employee support.
- Why this job: Be part of a dynamic team that makes a real impact every day.
- Qualifications: Self-motivated with admin or HR experience and strong problem-solving skills.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Hybrid work in Milton Keynes MK | United Kingdom
Salary: GBP Negotiable
Location: Milton Keynes (MK4 3FU) | Contract Type: Permanent | Hybrid working – 3 days in office
Company: DHL
Job Title
HR Customer Services Administrator
Responsibilities
- Administer HR and pay administration activities associated with the employee lifecycle, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.
- Provide consistent HR and pay advice, support and resolution to managers, employees and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
- Ensure the correct escalation of queries or cases to the Specialist teams or Subject Matter Experts.
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
- Promote a culture where line managers are aware of and own issues within the business.
- Support the development and implementation of the appropriate policies, and framework to address issues.
What we need from you
- Self-motivated, well-organised, adaptable, and resilient.
- Responds to challenging priorities with a sense of urgency and pace.
- Ability to work well under pressure.
- Ability to display initiative to resolve problems.
- Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management.
- Admin or HR experience.
Why choose us?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
Our approach to diversity & inclusion
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
Be an essential part of everyday life
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
#UKIDSCSR
Closed Date: 2025-11-07
#J-18808-Ljbffr
HR Customer Services Administrator employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Customer Services Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you'd handle tricky situations or customer queries. We want you to show off your problem-solving skills and adaptability!
✨Tip Number 3
Dress the part! Even if it's a hybrid role, looking professional can make a great first impression. It shows you're serious about the position and ready to represent DHL's values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch that goes a long way.
We think you need these skills to ace HR Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Customer Services Administrator role. Highlight relevant experience and skills that match the job description, like your admin or HR experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at DHL. Share specific examples of how you've handled similar responsibilities in the past and how you can contribute to our culture of continuous improvement.
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office and any HR systems you’ve used. We love candidates who can hit the ground running, so let us know how you’ve used these tools to enhance efficiency in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at DHL
✨Know Your HR Basics
Make sure you brush up on key HR concepts and practices. Understand the employee lifecycle, pay administration, and how to handle queries effectively. This will show that you're not just familiar with the role but also ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles. DHL values initiative, so be ready to discuss specific situations where you took charge and found solutions under pressure. This will demonstrate your adaptability and resilience.
✨Familiarise Yourself with Their Systems
Since the role involves using Microsoft Office and HR systems like Oracle, it’s a good idea to get comfortable with these tools beforehand. If you can, practice using similar software to show that you’re tech-savvy and ready to learn quickly.
✨Emphasise Customer Service Experience
DHL is all about providing a great experience for their customers. Be prepared to talk about your past experiences in customer service, especially how you maintained relationships and provided support. Highlighting this will align well with their focus on efficiency and effectiveness.