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- Tasks: Support employee satisfaction and provide HR advice to managers and employees.
- Company: DHL Supply Chain is a global leader in logistics, ensuring smooth operations across various industries.
- Benefits: Enjoy private medical insurance, flexible working options, and a generous pension scheme.
- Why this job: Join a dynamic team that values inclusivity and offers opportunities for personal and professional growth.
- Qualifications: Previous HR experience and a CIPD level 3 qualification are desirable.
- Other info: This is a 12-month fixed-term contract with hybrid working arrangements.
The predicted salary is between 28800 - 43200 £ per year.
HR Customer Service Administrator
Grade: RCS N
Contract Type:12 month fixed term contract (maternity cover)
Location: Milton Keynes (MK4 3FU)
Hybrid working 3 days office based and 2 working from home
Think you know DHL? Think again! We\’re not just about delivering parcels. DHL Supply Chain is the world\’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We\’re now looking for an HR Customer Service Administrator who will act as a trusted advisor to the business, aligning HR activities to the business strategy and helping our managers attract, develop and retain our people so that we have the very best team in the industry.
WHAT DOES THE ROLE ENTAIL?
As part of your normal duties, you will:
- Support with employee satisfaction, performance, retention and effective communication
- Provide high-quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
- Administering senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
- Administer and process redundancy calculations, compromise agreements and bi-annual health checks.
- Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings
- Processing internal Data Protection Subject Access Requests in line with SLAs
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.
WHAT DO WE NEED FROM YOU?
- Previous HR experience within a logistics business (Desirable)
- A CIPD level 3 + qualification or equivalent (Desirable)
- Ability to provide project management support
- Previous stakeholder management experience
- Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
- An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle
WHY JOIN US?
- Private Medical Insurance
- Discretionary bonus based on performance
- We\’re happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
WHO WE ARE
We\’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we\’re all about creating a workplace where everyone\’s skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
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HR Customer Service Administrator employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Customer Service Administrator
✨Tip Number 1
Familiarise yourself with DHL's values and culture. Understanding their commitment to employee satisfaction and performance will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the HR Customer Service Administrator role and share tips on what DHL looks for in candidates.
✨Tip Number 3
Prepare to discuss your experience with HR systems and project management. Be ready to give examples of how you've successfully managed stakeholder relationships and improved HR processes in previous roles.
✨Tip Number 4
Research common HR challenges within the logistics sector. Being able to speak knowledgeably about these issues and how you can help address them will set you apart from other candidates.
We think you need these skills to ace HR Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience, particularly in logistics if possible. Emphasise skills that align with the job description, such as stakeholder management and project support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the HR Customer Service role. Mention how your previous experiences can contribute to employee satisfaction and effective communication within DHL.
Highlight Relevant Qualifications: If you have a CIPD level 3 qualification or equivalent, make it prominent in your application. This is a desirable requirement for the role and can set you apart from other candidates.
Showcase Your Soft Skills: In your application, emphasise soft skills such as communication, problem-solving, and customer service. These are crucial for providing high-quality HR advice and support to managers and employees.
How to prepare for a job interview at DHL
✨Research DHL's Values
Before your interview, take some time to understand DHL's core values and mission. This will help you align your answers with what the company stands for, showing that you're a good fit for their culture.
✨Prepare for HR Scenarios
Given the nature of the HR Customer Service Administrator role, be ready to discuss specific scenarios you've encountered in previous HR positions. Think about how you handled employee relations, performance issues, or stakeholder management.
✨Showcase Your Communication Skills
As this role involves providing high-quality HR advice and support, demonstrate your communication skills during the interview. Use clear and concise language, and be prepared to explain complex HR concepts in an easy-to-understand manner.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the challenges faced in the role, or how success is measured. It shows your genuine interest in the position and the company.
