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- Tasks: Coordinate vehicle handovers and manage customer expectations with a focus on efficiency.
- Company: Join DHL, a global leader in supply chain management with a diverse workforce.
- Benefits: Enjoy free parking, a generous pension scheme, and 24/7 GP consultations.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Customer service experience is essential; motor industry knowledge is a plus.
- Other info: Work Monday to Thursday in the office and enjoy remote Fridays.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Position: Handover Centre Coordinator
Location: Ellesmere Port (CH65 1AJ)
Shift patterns: Monday-Friday. Day time hours. Monday-Thursday (Office based), Friday (Working from home)
Contract Type: Permanent (Full-Time)
Responsibilities
- To exceed and manage customer expectations by co-ordinating the handover of all company ECOS scheme vehicles to Stellantis Group employees and affiliates
- Manage the inbound site processes and goods in transit inspection, ensuring each vehicle is in an agreed standard condition to handover to customer
- Familiarise yourself with the Stellantis defleet standards and produce fair estimates in line with these requirements
- Ensure the security of all vehicles on site and keys are secured during operating hours and non operating hours
- Support to manage the handover site and vehicle movements, ensuring optimum site processes to ensure an efficient operation for customer
- Answer customer calls and deal with queries in line with service delivery requirements
- Engage with the customer and build rapport, canvassing feedback about the handover and ideas on how we can continuously improve
- Manage system updates and data entry to support the end-to-end processes of the operation
Requirements (What this role would suit)
- Customer service or customer-facing experience is essential
- Motor industry experience would be beneficial, but not essential
- High level of attention to detail
- Strong administrative skills
- Excellent communication skills – verbal and written
- Able to deal with challenges and uncertainties
- Able to work in pressure and a high-volume environment
- Strong IT skills – Microsoft packages (Excel, Teams)
Benefits
- Free on-site parking
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit the DHL careers page to learn more
Who we are
We\’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we\\\’re all about creating a workplace where everyone\\\’s skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Interviews are provisionally scheduled to take place during the week commencing 6 October (potentially sooner). Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and, where there are a large number of applications, the period may close ahead of the provisional interview date. To ensure your application is considered, please submit it as early as possible.
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Handover Centre Coordinator employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handover Centre Coordinator
✨Tip Number 1
Get to know the company! Research DHL and their values, especially around customer service and inclusivity. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to build confidence and get feedback.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've managed processes or handled customer queries in the past. This will demonstrate that you can meet the high standards expected in the handover process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the Handover Centre Coordinator role.
We think you need these skills to ace Handover Centre Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Handover Centre Coordinator role. Highlight any customer service experience and relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've exceeded customer expectations in the past, as this aligns with what we're looking for.
Show Off Your Attention to Detail: Since attention to detail is key for this position, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Early!: Don’t wait until the last minute to submit your application. We review applications continuously, and applying early gives you a better chance of being considered. Head over to our website and get your application in today!
How to prepare for a job interview at DHL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Handover Centre Coordinator. Familiarise yourself with the ECOS scheme and Stellantis defleet standards. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role involves managing customer expectations, be prepared to discuss your previous customer service experiences. Think of specific examples where you exceeded customer expectations or handled challenging situations effectively. This will demonstrate your ability to engage with customers and build rapport.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Be ready to share instances where your meticulous nature made a difference in your work. Whether it’s ensuring vehicles are in top condition or managing data entry accurately, showcasing this skill will set you apart.
✨Brush Up on Your IT Skills
As the role requires strong IT skills, especially with Microsoft packages like Excel and Teams, make sure you’re comfortable discussing your proficiency. If you have any relevant experience or projects that involved these tools, bring them up during the interview to illustrate your capabilities.
