Functional Design & Configuration Specialist

We have an exciting opportunity for an experienced Senior Functional Design & Configuration Specialist to join our team. In this influential role, you will assist in managing the team, provisioning functional support to the operation and maintenance of the Oracle HCM SaaS platform. Your role is to ensure that the HR Development and Operations team has the capacity and required specialist capability to support both the increase in Functional support workload resulting from the migration of the NORAM countries onto myHR and the overlap with the ORC APAC projects implementation plans. If this sounds like a team, you'd like to join … keep reading.

• Oracle HCM Cloud (Inc Oracle Recruitment) Support: Gather requirements, facilitate workshops, configure and test solutions, support business testing and deliver effective resolutions to business challenges; Manage quarterly Oracle releases; Ensure alignment with HR systems strategy, support HR IT project delivery, and review functional specifications to drive solution design and implementation.
• Vendor Coordination: Develop and coordinate the development of solutions or customization components by external resources in accordance with detailed designs, following development methods, documentation standards and quality assurance (QA) requirements.
• Project Delivery: Participate in project planning and cost estimation; Reporting tracking individual progress against a portion of the work/project plan; Lead internal team and small projects.
• Incident Management: Provide functional support for system incidents, investigate root causes, resolve issues; Liaise with relevant 3rd party support to monitor issues requiring escalation.
• Stakeholder Engagement: Collaborate with business partners to deliver projects and ongoing support for Oracle HCM Cloud and related applications; Provide feedback and coaching to team members and updates to senior management; Communicate and coordinate with internal and external IT partners to facilitate effective delivery of projects and ongoing support.

  At least 5 years of experience supporting and configuring Oracle HCM Cloud.

• Qualifications related to vocational, technical, specialized, or professional certifications.
• Strong Oracle HCM Cloud SME knowledge, particularly in Core HR, Absence Management, Benefits, and Recruitment.
• Proven experience gathering requirements, facilitating workshops, configuring solutions, and supporting business testing.
• Experience supporting Oracle quarterly patching upgrades.
• Experience working with relevant 3rd party support to monitor issues requiring escalation.
• Strong analytical skills, with the ability to identify root causes, perform extensive investigation and analysis to resolve complex issues in timely manner.
• Experience working in a continuous improvement environment, challenging ideas and finding solutions to problems.
• Excellent communication and interpersonal skills, with the ability to work effectively with remote teams and stakeholders.
• Ability to collaborate with business partners, internal IT teams and external providers to deliver projects and ongoing support.
• Proactive, self-motivated and able to work independently.
• At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a "Best Place to Work"., We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.