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- Tasks: Ensure safe and timely dispatch of DHL Air flights while planning efficient routes.
- Company: Join DHL Air, the UK's largest all-cargo airline, recognised as a top workplace.
- Benefits: Enjoy competitive salary, private healthcare, and a solid pension scheme.
- Why this job: Make a real impact in a dynamic environment with global operations.
- Qualifications: Experience in flight operations and strong attention to detail required.
- Other info: Work rotating 12-hour shifts in a supportive and inclusive team.
The predicted salary is between 36000 - 60000 £ per year.
Overview
DHL Air (UK) is the UK’s largest all cargo airline, operating B757-200, B767-300 and B777-200 aircraft on global routes. As part of DHL Express - recognised as the #1 Great Place to Work® in Europe - we are proud of the people who keep our operation moving safely and efficiently from our East Midlands Airport headquarters. We are now looking for a Flight Operations Officer to join our 24/7 Operations Control Centre (OCC). This is a key role that helps ensure every DHL Air flight operates safely, efficiently, and on time.
Key Responsibilities
- Dispatch DHL Air flights safely and on time
- Plan efficient routes in line with our fuel policy
- Provide proactive flight tracking and in flight monitoring
- Review and interpret TAF, METAR, and NOTAM information
- Liaise with customers, suppliers, and internal teams
- Support airport slot requests, overflight permissions, and ETOPS planning
- Coordinate with teams using aircraft and cargo handling systems
- Adapt to changing priorities in a fast moving operational environment
- Work a rotating pattern of 12 hour day and night shifts
What We’re Looking For
We welcome applicants who bring commitment, attention to detail, and a strong focus on safety and service. We value skills and potential, not just experience.
Required
- Proven experience in flight operations
- Understanding of TAF, METAR, NOTAM bulletins, aircraft scheduling, and IATA/ICAO codes
- Knowledge of computer flight planning systems (such as LIDO Flight or similar)
- Confident working with IT systems, including the NOP portal and MS Office
- Experience in flight watch activities, including customer and supplier coordination
- Familiarity with airport slot requests and overflight procedures
- Knowledge of aircraft and cargo handling systems
- Five GCSEs (grades 9–4/A–C or equivalent), including Maths and English
- Ability to work a rotating day/night roster (12 hour shifts)
- Strong attention to detail and the ability to follow procedures
Nice to Have
- Previous flight planning experience
- Candidates without flight planning experience may be considered for a junior position
What You’ll Bring
- A customer focused approach and strong communication skills
- Ability to work calmly and effectively under pressure
- Confidence making decisions and working independently
- A collaborative mindset and the ability to work well with colleagues at all levels
What We Offer
- Competitive salary
- A range of benefits including pension scheme, private healthcare, and a company pension scheme
- The opportunity to build your career within a globally recognised Great Place to Work®
- A role where your work has real operational impact every day
How to Apply
If you are interested in the role of Flight Operations Officer and you are looking for your next career move, simply apply online ensuring that a full up to date CV and cover letter is attached with your application detailing how you meet the requirements of the role. We are committed to fair, transparent, and consistent recruitment across the UK. We promote equality of opportunity and aim to ensure every candidate is treated with dignity and respect. We strive to create a workplace where everyone feels included and supported.
Closing date: 11th February 2026
Flight Operations Officer employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flight Operations Officer
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation industry, especially those working at DHL or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of TAF, METAR, and NOTAMs. Show us you know your stuff and can handle the pressure of flight operations – it’ll make a great impression!
✨Tip Number 3
Practice your communication skills! As a Flight Operations Officer, you'll need to liaise with various teams. Role-play scenarios with friends or family to get comfortable with articulating your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Flight Operations Officer
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV is tailored to the Flight Operations Officer role. Highlight your relevant experience in flight operations and any specific skills that match the job description, like your understanding of TAF, METAR, and NOTAM bulletins.
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your background aligns with our needs at DHL Air. Be sure to mention your commitment to safety and service, as these are key values for us.
Show Off Your Attention to Detail: In a role where precision is crucial, demonstrate your attention to detail in your application. Double-check for typos and ensure all information is accurate. This will show us you can follow procedures effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at DHL Air.
How to prepare for a job interview at DHL
✨Know Your Flight Operations
Make sure you brush up on your knowledge of flight operations, especially TAF, METAR, and NOTAM information. Being able to discuss these topics confidently will show that you understand the core responsibilities of the role and can handle the technical aspects of the job.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature helped prevent issues or improved efficiency. This will highlight your commitment to safety and service, which is what DHL Air values.
✨Familiarise Yourself with IT Systems
Since the job involves working with various IT systems like LIDO Flight and MS Office, it’s a good idea to familiarise yourself with these tools beforehand. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Show Your Customer-Focused Mindset
DHL Air places a strong emphasis on customer service. Think of specific instances where you’ve gone above and beyond for customers or collaborated effectively with colleagues. This will demonstrate your ability to work well under pressure and your commitment to providing excellent service.
