At a Glance
- Tasks: Lead a customs team and oversee end-to-end customs processes for goods from the EU to the UK.
- Company: Join DHL, a leader in logistics with a focus on teamwork and inclusivity.
- Benefits: Enjoy a competitive salary, generous pension scheme, and 24/7 GP consultations.
- Other info: Flexible working hours and opportunities for career growth in a supportive environment.
- Why this job: Make a real impact by ensuring smooth customs clearance and compliance.
- Qualifications: Experience in transport planning, customer service, and managing teams is essential.
The predicted salary is between 29870 - 29870 £ per year.
Pay Rate: £29,870 per year
Grade: N
Contract Type: Permanent
Shift patterns: Monday to Friday Working Hours (but will need flexibility for 7am until 7pm especially during peak)
Location: Rugby, CV23 0XF
R2 Customs First Line Manager leads a customs team and is responsible for overseeing and coordinating the end-to-end customs processes for goods moving from the EU into the UK. Managing a team of customs administrators and acts as the key link between vendors, Country Freight forwarders, and EU partners to ensure accurate and timely export documentation, smooth customs clearance, and compliance with all regulatory requirements. The role combines people leadership, operational oversight, and customs compliance expertise to deliver efficient cross-border movements.
A Typical Day May Involve:
- Ensure all export and import documentation is prepared in accordance with EU and UK customs requirements
- Maintain up to date knowledge of UK customs processes and EU export regulations
- Collaborate with internal teams eg Planning, NDNS, EU control towers, Brokers and Freight forwarders to ensure accuracy and SLAs are met
- Develop and maintain Standard Operating Procedures (SOPs) and Work instructions.
- Managing two direct reports - customs administrators
This Role Would Suit People Who:
- Previous Transport Planning Experience
- Previous Customer Service Experience
- Previous Experience managing people
- Good IT skills such as excel
- Experience with customs and brokers
Why Join Us?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
First Line Manager - Customs employer: DHL
DHL is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in Welham Green. With benefits such as free parking, an on-site canteen, and access to GP consultations and retail discounts, employees enjoy a balanced work-life experience while being part of a dynamic team dedicated to operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Manager - Customs
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like DHL, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace First Line Manager - Customs
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to DHL specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at DHL
✨Know Your Manufacturing Processes
Before you walk into the interview with DHL, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like DHL value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
