At a Glance
- Tasks: Manage daily operations and ensure top-notch service at Gatwick Airport.
- Company: Join DHL, a global leader in supply chain management.
- Benefits: Enjoy competitive pay, 24/7 GP service, discounts, and employee support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that keeps the world moving.
- Qualifications: Strong management skills and experience in aviation preferred.
The predicted salary is between 31500 - 38500 £ per year.
- PLEASE NOTE THAT AVIATION EXPERIENCE IS REQUIRED FOR THIS ROLE
- Grade: L
- Shift patterns: 4 on 4 off days (6am - 6pm) and nights (6pm - 6am)
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Ready for your career to take off?
Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports?
We're seeking a Duty Manager to play an integral role in our aviation contract, delivering a first‑class service and achieving fantastic results.
WHAT DOES THE ROLE ENTAIL?
- Manage day-to-day operations, ensuring compliance with company policies and procedures.
- Develop and implement consistent processes to maximize colleague utilization while minimizing staff turnover and absenteeism.
- Conduct comprehensive appraisals and performance management in line with the company handbook.
- Facilitate daily shift handovers and conduct face-to-face team performance discussions.
- Keep all staffinformed of operational issues, company updates, and station operational notices.
- Collaborate effectively with colleagues and liaise with the Assistant Operations Manager (APM) to support cross-departmental operations.
- Ensure on-time performance targets set by customers are consistently met.
- Conduct staff performance appraisals, 1-2-1's and probationary reviews in accordance with company policies.
- Uphold safety standards by completing audits using i Auditor and raising General Safety Reports (GSRs).
- Foster a culture of safety, ensuring compliance with the Health & Safety at Work Act 1974 and its revisions.
- Build and maintain strong relationships with third-party providers.
- Always represent the company in a professional manner.
- Perform any other reasonable duties as requested during shifts.
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
- Strong management knowledge and experience.
- Ability to inspire, lead, and motivate a large workforce.
- Familiarity with ground handling practices, including baggage handling, cabin appearance, and airside safety (preferred).
- Excellent people and communication skills.
- Proven leadership abilities with a track record of achieving key performance targets.
- Strong capability to drive policies and procedures.
- Flexibility to adapt to changing operational needs.
- SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- Be able to provide five years address history
- Be able to provide five years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
- Pass a pre-employment Drug and Alcohol test
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers. dhl. com/global/en/dsc-benefits
- OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK.
Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers. dhl. com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving.
Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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Duty Manager employer: DHL
DHL Express is an excellent employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Graduate Finance Automation & Analytics Analyst, you will benefit from comprehensive training and development opportunities, enabling you to enhance your technical skills while contributing to impactful projects. Located in the UK, our team enjoys a supportive environment that values employee growth and offers unique advantages such as access to cutting-edge technology and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL:This is your chance to really connect with the team at DHL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
