At a Glance
- Tasks: Build strong customer relationships and drive operational excellence in a new logistics start-up.
- Company: Join DHL Supply Chain, the global leader in logistics with a collaborative culture.
- Benefits: Enjoy free parking, flexible working, generous pension, and lifestyle discounts.
- Other info: Inclusive workplace valuing diverse skills and experiences.
- Why this job: Be part of an exciting journey, shaping a high-performing team from the ground up.
- Qualifications: Experience in account management and strong analytical skills are essential.
The predicted salary is between 40000 - 47000 £ per year.
Pay Rate: £40,000 - £47,000
Grade: RCS K
Contract Type: Permanent (Full-Time)
Shift patterns: Monday - Friday days with some flexibility required
Location: Derby - DE21 7HW
Be part of something new and exciting. At DHL Supply Chain, the world's leading logistics provider, our people keep the country moving—and now you have the chance to help shape a brand-new start-up operation from the ground up. Join us at the beginning of this journey and play a key role in building a high-performing, innovative team that will set the standard from day one. We're now seeking an experienced Account Manager to play a pivotal role in driving this next chapter of our journey.
A TYPICAL DAY MAY INVOLVE
- Acting as the primary point of contact for designated customers, building strong relationships and delivering exceptional service
- Leading customer review meetings, including weekly, monthly and quarterly business reviews, presenting operational performance and improvement plans
- Analysing customer and operational KPIs to identify trends, drive continuous improvement and ensure service excellence
- Managing customer escalations, coordinating internal stakeholders and ensuring issues are resolved effectively and efficiently
- Identifying growth opportunities within existing accounts and supporting the successful implementation of new business and operational changes.
THIS ROLE WOULD SUIT PEOPLE WHO
- Previous Account Management, Customer Relationship Management or Client Services experience within a logistics environment
- Proven experience managing customer relationships, conducting business reviews and acting as a trusted customer contact
- Strong analytical skills with the ability to interpret, present and communicate operational KPI performance
- Demonstrated ability to identify account growth opportunities and work collaboratively with operational, commercial and support teams
- Excellent communication, stakeholder management and influencing skills, with the confidence to manage customer escalations and deliver results in a fast-paced environment.
WHY JOIN US?
- Free parking and on-site canteen
- We're happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Account Manager in Derby employer: DHL
DHL Supply Chain is an exceptional employer, offering a unique opportunity to be part of a pioneering start-up operation in Derby. With a strong focus on employee growth, a supportive work culture, and generous benefits including flexible working options, a robust pension scheme, and access to 24/7 GP consultations, we empower our team members to thrive while shaping the future of logistics together.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Derby
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Manager in Derby
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL:This is your chance to really connect with the team at DHL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
