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- Tasks: Be the go-to person for customer service issues and problem-solving.
- Company: Join DHL, a global leader in supply chain management with a diverse workforce.
- Benefits: Enjoy free parking, flexible working options, and a generous pension scheme.
- Why this job: Make an impact in a supportive culture while developing your skills in account management.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: Opportunities for career growth and continuous improvement in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Grade: RCS L
Contract Type: Permanent (Full-Time)
Shift patterns: Mon - Friday
Location: Peterborough PE2 6XE
Predominately based on-site, with the option of WFM (1 day per week). Occasionally off site for customer meetings.
A TYPICAL DAY MAY INVOLVE:
- Act as the main point of escalation dealing with service issues and problem solving, communicating at all times with the different brands within the Account Managers remit.
- Working with key stakeholders such as operations to ensure the high levels of customer service are delivered throughout the booking process.
- Oversee all processes required to deliver the service and ensure processes and WI are maintained.
- Providing consultation and proactive fleet management, adopting best practice and striving for continuous improvement and innovation at all levels.
- Attend account reviews with the brands on a monthly and quarterly basis identifying service level improvements.
- Collate and distribute key monthly reports taking the time to analyse and feedback trends and insights.
- Work with finance to manage the Pos, invoices and debt position of the associated clients/brands and communicate with client.
- Support by providing leadership, guidance and support.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Previous experience within an Account Management role or similar is essential.
- Proven track record in a customer focused environment.
- Strong communicator at various levels with the ability to assess individual customer needs.
- Automotive Industry experience or exposure would be ideal.
- Ability to raise PO's and review invoices, ensuring information is correct.
- Excellent presentation skill - Ability to review and extract data to share with stakeholders.
- IT literate (Microsoft packages) and able to adopt to new technologies.
WHY JOIN US?
- Free parking and on-site canteen.
- 22 days annual leave + bank holidays.
- We’re happy to talk about flexible working - just ask about alternative patterns at interview.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
WHO WE ARE:
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.
Customer Account Manager employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, as having relevant experience or exposure can set you apart. Research current trends and challenges in the sector to demonstrate your knowledge during discussions.
✨Tip Number 2
Brush up on your communication skills, especially in terms of presenting data and insights. Being able to convey complex information clearly will be crucial when working with stakeholders and clients.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle service issues or customer complaints, as problem-solving is a key part of the role.
✨Tip Number 4
Showcase your IT literacy by being ready to discuss your experience with Microsoft packages and any other technologies you've used. Highlighting your adaptability to new tools can give you an edge.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Use specific examples that demonstrate your ability to handle service issues and communicate effectively with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention how your previous experiences align with the responsibilities of the Customer Account Manager position and express your enthusiasm for working at DHL.
Highlight Key Skills: In your application, emphasise your strong communication skills, IT literacy, and ability to analyse data. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at DHL
✨Know Your Customer Management Skills
Make sure to highlight your previous experience in account management. Be prepared to discuss specific examples where you successfully resolved customer issues or improved service levels.
✨Demonstrate Strong Communication Abilities
As a Customer Account Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, and be ready to showcase your ability to assess and meet individual customer needs.
✨Showcase Your Analytical Skills
Since the role involves collating and analysing reports, be prepared to discuss how you've used data to drive decisions in the past. Bring examples of how you've identified trends and insights that led to service improvements.
✨Familiarise Yourself with the Automotive Industry
If you have any experience or knowledge of the automotive sector, make sure to mention it during the interview. This will demonstrate your understanding of the industry and how it relates to the role you're applying for.
