At a Glance
- Tasks: Join our team to manage customer requests and ensure top-notch service delivery.
- Company: Global leader in supply chain management with a supportive work culture.
- Benefits: Generous pension scheme, 24/7 GP consultations, and retail discounts.
- Other info: Inclusive workplace with opportunities for career growth.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Proficient in Microsoft Office and detail-oriented in data management.
The predicted salary is between 25185 - 30000 £ per year.
We are seeking a Customer Services Administrator to join the service delivery team. The role involves managing customer requests, including quotes, complaints, general queries and compliance documentation, within the applicable SLA timeframe. A high level of accuracy and attention to detail in system work is essential.
Responsibilities
- Work on the service delivery team
- Manage customer requests, including quotes, complaints, general queries and compliance documentation, within the SLA timeframe
- Maintain high accuracy and thorough data management in systems
Qualifications and Skills
- Knowledge of Microsoft Office (Excel, Outlook, etc.)
- Data accuracy and attention to detail
- Ability to work in a fast-paced environment
Benefits and Inclusion
- Generous pension scheme with employer contribution (8%) and employee contribution (4%)
- Free confidential 24/7 GP consultations
- Retail and lifestyle discounts
- Loans and savings options and mortgage advice
- Commitment to building an inclusive workplace and support for ex-service personnel through the Armed Forces Covenant
We are a global leader in supply chain management with experience across various industries. Our teams work to deliver value for customers while maintaining a supportive and professional work environment.
Please note: this posting reflects current vacancies. Applications may be reviewed on an ongoing basis and interviews may be scheduled prior to the closing date. Early application is encouraged.
Customer Service Administrator in Coventry employer: DHL
DHL is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in Welham Green. With benefits such as free parking, an on-site canteen, and access to GP consultations and retail discounts, employees enjoy a balanced work-life experience while being part of a dynamic team dedicated to operational excellence.
