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- Tasks: Lead dynamic teams to deliver top-notch supply chain solutions and drive continuous improvement.
- Company: Join DHL, a global leader in supply chain management with a focus on inclusivity.
- Benefits: Enjoy a company car, 24/7 GP service, discounts, and enhanced pension schemes.
- Other info: Be part of a supportive culture that values diverse experiences and backgrounds.
- Why this job: Take ownership of operations and make a real impact in logistics.
- Qualifications: Experience in warehousing, e-commerce, and strong customer engagement skills.
The predicted salary is between 40000 - 50000 £ per year.
DHL Supply Chain is the powerhouse behind some of the world's most advanced logistics operations. Our people are the quiet champions who keep industries moving and the country running without missing a beat. We're now searching for a dynamic Contract Manager in Coventry to take the reins and deliver exceptional, customer‑focused supply chain solutions. In this role, you'll own operational performance, drive continuous improvement, and build strong partnerships that shape the future of logistics. If you thrive on challenge and want to lead from the front, this is your moment.
A Typical Day May Involve:
- Take responsibility for the day‑to‑day running of the operation by leading teams onsite, resolving issues in real time, ensuring safe and compliant execution, and maintaining service continuity against customer SLAs.
- Kick off the day by reviewing progress during on‑site projects, ensuring timelines, resources, and customer expectations are aligned.
- Host or prepare for customer meetings to discuss performance, explore growth opportunities, and present data‑driven recommendations for supply chain improvements.
- Analyse daily KPIs and operational dashboards with your leadership team, addressing any deviations and implementing corrective actions.
- Collaborate with operations management team to adjust resource plans based on volume forecasts, seasonal peaks, and customer requirements.
- Lead Gemba walks, confirm standards, and coach team members on process improvements while fostering a culture of safety, engagement, and customer‑centricity.
This Role Would Suit People Who:
- Are comfortable taking ownership of live operations, work directly with the onsite leadership teams, engage directly on the floor when needed, and drive safe, compliant, high‑performing execution that meets both customer commitments and commercial objectives.
- Are commercially driven, understand how to make operations profitable (e.g., cost per square foot), and can partner with Business Development on bids, tenders, and growth opportunities.
- Are comfortable navigating complex transitions, introducing new processes, and aligning multiple stakeholders.
- Have experience in warehousing, e‑commerce, and ideally automation.
- Have experience working directly with customers, understand their evolving needs, and can translate insights into tailored solutions that strengthen partnerships and drive long‑term success.
Why Join Us?
- Company Car or Car Allowance
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more.
Who We Are:
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace:
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
Contract Manager in Coventry employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on a Contract Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience. Be ready to discuss how you can drive performance and improve processes – that’s what they want to hear!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve tackled challenges in operations or improved customer satisfaction. This will demonstrate your ability to take ownership and lead effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Contract Manager position!
We think you need these skills to ace Contract Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Contract Manager role. Highlight your experience in logistics, operations management, and any relevant achievements that showcase your ability to drive performance and improve processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed operations or built strong partnerships in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve tackled challenges head-on. We love candidates who can think on their feet and come up with innovative solutions to keep operations running smoothly.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits!
How to prepare for a job interview at DHL
✨Know Your Numbers
As a Contract Manager, you'll be dealing with KPIs and operational dashboards. Brush up on relevant metrics and be ready to discuss how you've used data to drive improvements in past roles. This shows you understand the importance of performance and can make data-driven decisions.
✨Showcase Your Leadership Style
You'll need to lead teams and resolve issues in real time, so think about your leadership approach. Prepare examples of how you've successfully managed teams, fostered engagement, and driven performance. Be ready to discuss how you handle challenges and motivate others.
✨Understand Customer Needs
DHL values customer-centricity, so demonstrate your understanding of customer needs and how you've tailored solutions in previous roles. Bring specific examples of how you've built strong partnerships and addressed evolving customer requirements.
✨Prepare for Gemba Walks
Since leading Gemba walks is part of the role, think about how you would approach this. Be prepared to discuss how you confirm standards and coach team members on process improvements. Show that you can engage directly with operations and drive a culture of safety and compliance.