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- Tasks: Lead a dynamic operations team and drive excellence in a fast-paced logistics environment.
- Company: Join DHL Supply Chain, a global leader in logistics with a collaborative culture.
- Benefits: Enjoy a competitive salary, car scheme, bonus opportunities, and 24/7 GP consultations.
- Other info: Be part of a diverse team with excellent career growth and development opportunities.
- Why this job: Shape the future of ecommerce logistics and make a real impact on operational success.
- Qualifications: Fluent in Mandarin and English, with strong logistics and leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
At DHL Supply Chain, we pride ourselves on leading in logistics. This role involves owning a high-profile, fast-paced operation, including a brand-new start-up contract within the ecommerce space. You will shape growth from the ground up, drive operational excellence, and ensure safe, efficient, high-performing activity daily while delivering results for customers and the business. Joining DHL means being part of a global company with a culture built on collaboration, innovation, and development opportunities. DHL is a place where leaders thrive, operations evolve, and careers accelerate.
Responsibilities
- Lead daily operational activity alongside the onsite operations team and work closely with the customer to ensure KPIs, safety measures and service expectations are consistently met.
- Drive a Safety First culture by reviewing incident reports, ensuring corrective actions are completed, and coaching teams on behavioural-based safety practices.
- Review site financials, overtime spend, labour planning and volume forecasts to ensure operational efficiency and budget alignment.
- Meet with customers to review SLA performance, discuss improvement opportunities and strengthen long-term relationships.
- Lead leadership activities such as talent development, coaching, performance management and succession planning across multiple reporting layers.
- Support continuous improvement initiatives, validate project benefits and present site performance and priorities in monthly leadership meetings.
Qualifications / What this role would suit
- Proficiency in Mandarin and English is required to effectively support communication with an international customer base.
- Strong background in operational logistics; able to thrive in high-pressure, high-volume settings while maintaining short-term operational performance and long-term strategic focus.
- Confident leaders who can inspire, challenge, and develop teams while maintaining high operational standards.
- Excellent at building strong customer relationships and influencing stakeholders at all levels.
- Enjoy solving complex problems and driving continuous improvement across processes, people, and performance.
- Commercially minded and comfortable making decisions backed by data, financials, and operational KPIs.
Why join us?
- Car scheme or car allowance
- Discretionary bonus based on performance
- Pension scheme with 8% employer contribution and 4% employee contribution
- Free confidential 24/7 GP consultations
- Retail and lifestyle discounts
- Loans, savings schemes and mortgage advice
Who we are
We are global leaders in supply chain management with 188,000 people in over 50 countries, delivering for customers across industries including retail, automotive, healthcare, and more.
Building an Inclusive Workplace
We aim to create a workplace where everyone's skills and experiences matter, and you can be your true self every day. We support veterans through the Armed Forces Covenant and value their skills and experience.
Contract Operations Manager employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those at DHL. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching DHL's culture and values. Understand their commitment to safety and operational excellence. Be ready to share examples from your past experiences that demonstrate how you embody these principles.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be prepared to discuss specific challenges you've faced in high-pressure environments and how you tackled them. This will highlight your ability to thrive in the fast-paced world of logistics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the DHL team and are proactive about your job search.
We think you need these skills to ace Contract Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Operations Manager role. Highlight your operational logistics background and any leadership experience you have, as these are key for us at DHL.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Mention specific examples of how you've driven operational excellence in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've tackled complex problems or led continuous improvement initiatives. We love candidates who can think on their feet and drive results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our DHL family!
How to prepare for a job interview at DHL
✨Know Your Operations Inside Out
Before the interview, dive deep into DHL's operations, especially in the ecommerce space. Familiarise yourself with their KPIs and safety measures. This will help you speak confidently about how you can drive operational excellence and meet customer expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in high-pressure environments. Think about times when you inspired your team or improved performance. DHL values confident leaders, so be ready to discuss your approach to talent development and coaching.
✨Be Data-Driven
Since the role requires a strong commercial mindset, come prepared with examples of how you've used data to make decisions. Discuss your experience with financials, labour planning, and volume forecasts to demonstrate your ability to align operations with budgetary goals.
✨Build Rapport with the Interviewers
DHL places a strong emphasis on building relationships. During the interview, engage with your interviewers by asking insightful questions about their operations and culture. This shows your interest in collaboration and helps you connect on a personal level.