Shift Manager - Warehouse in Cannock

Position: Shift Manager

Location: Cannock (WS11 8JH)

Shift pattern: Exact shift pattern to be determined

Contract Type: Permanent (Full-Time)

Are you a dynamic leader with a passion for optimising operations and driving team performance? DHL is seeking a dedicated Shift Manager to oversee our Cannock facility. In this role, you will be responsible for managing daily operations, ensuring efficiency and safety, and leading a team to deliver exceptional service. If you thrive in a fast-paced environment and are committed to excellence, we want to hear from you! Join us in shaping the future of logistics and make a difference with DHL Supply Chain.

WHAT YOU'LL DO

• Manage operational performance, resource and workload planning on shift to achieve agreed KPI's on productivity, quality and cost
• Support, develop and performance manage the Team Leaders to drive a high performance culture and aligned approach at all times with all other Shift Managers
• Manage cost budget for own area and identify cost saving opportunities where appropriate
• Ensure that OMS routines, SOP's, SSOW and company policies and processes are being adhered to at all times and updated as required
• Understand the needs of the customer and put in place effective plans to deliver on set KPI's/targets
• Achievement of KPI's on productivity, quality and cost providing commentary and improvement plans where KPI's are not achieved
• Maintain a strong H&S culture on site. Report and investigate incidents within the workplace and respond to or elevate issues of non-compliance to safety regulations and procedures
• Control absence levels on shift by robust and consistent application of absence management process
• Conduct management responsibilities such as 1:1's, Performance review, disciplinary and grievance processes and return to work meetings

THIS ROLE WOULD SUIT PEOPLE WHO

• Previously Warehouse Management experience at Shift Manager level is essential
• Experience of working within an automated Retail/Online supply chain environment is desirable
• Excellent communication skills - Verbal and written
• Demonstrable record of delivering against targets for own area of responsibility
• Strong understanding of leading change management projects with particular focus on site culture
• Knowledge of Process Improvement techniques, CAPA, to resolve operational issues
• Self-motivated individual able to demonstrate ability to work effectively as part of a wider shift and site management team as well as on own initiative

WHY JOIN US?

• Free on-site parking
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 5th January or 12th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.