Business administrator

Join DHL in Manchester as a Business Administration Level 3 Apprentice and kickstart your career in logistics! As an Administrative Assistant in our Compliance Team, you'll ensure our operations meet safety and legal standards while earning and learning in a dynamic environment.

Responsibilities include:

• Being the face of the team - meeting and greeting all visitors to site with professionalism
• Handling incoming and outgoing mail and deliveries
• Managing calls and directing queries to the right team
• Welcoming visitors and contractors, ensuring sign-in and security protocols
• Filing vehicle records and updating our Fleet Management System (MOT, Tax dates, key locations)
• Administering penalty charge notices and scanning documents
• Monitoring office supplies and placing orders when needed
• Supporting compliance processes to keep our vehicles safe and legal

Skills required:

• Skilled in the use of multiple IT packages and systems relevant to the organisation
• Able to choose the most appropriate IT solution to suit the business problem
• Able to update and review databases, record information and produce data analysis where required
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals
• Makes recommendations for improvements and presents solutions to management
• Drafts correspondence, writes reports and reviews others' work
• Maintains records and files, handles confidential information in compliance with the organisation's procedures
• Coaches others in the processes required to complete these tasks
• Exercises proactivity and good judgement
• Makes effective decisions based on sound reasoning
• Builds and maintains positive relationships within their own team and across the organisation
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
• Completes tasks to a high standard
• Shares administrative best-practice across the organisation
• Applies problem-solving skills to resolve challenging or complex complaints
• Takes responsibility for initiating and completing tasks, manages priorities and time to successfully meet deadlines
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate
• Uses relevant project management principles and tools to scope, plan, monitor and report
• Plans required resources to successfully deliver projects
• Undertakes and leads projects as and when required

Requirements:

• 5 day working week, with 1 day a week assigned to apprenticeship learning
• GCSE in English (grade 4) and Maths (grade 4)
• Communication skills
• Organisation skills
• Logical thinking
• Team working
• Patience

Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. By joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow.

As part of a growing DHL population, you'll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.