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- Tasks: Manage strategic customer accounts while promoting sustainability in logistics and transport solutions.
- Company: Join a leading logistics company committed to sustainability and innovation.
- Benefits: Company car, private medical insurance, generous pension scheme, and performance bonuses.
- Other info: Dynamic role with opportunities for growth and development in a fast-paced environment.
- Why this job: Make a real impact on sustainability and drive change in the logistics industry.
- Qualifications: Experience in managing customer relationships and a passion for sustainability.
The predicted salary is between 50000 - 60000 £ per year.
The Account & Sustainability Manager plays a critical role in managing strategic freight and logistics customers while championing sustainability across commercial, operational, and transport solutions. This position is responsible for balancing account profitability, operational excellence, and exceptional customer service, while ensuring customer sustainability and carbon-reduction objectives are fully embedded across multi‑modal freight operations.
Working closely with senior customer stakeholders and internal DHL teams, the role drives long‑term account strategies, open‑book commercial performance, and continuous improvement. You will lead customer engagement on decarbonisation, carbon transparency, and ESG commitments, while ensuring the highest standards of health, safety, leadership, and financial control are consistently delivered.
A TYPICAL DAY MAY INVOLVE:
- Monitoring operational, service, cost, and quality performance across customer accounts
- Managing budgets, revenue recovery, and identifying opportunities for growth within existing accounts
- Leading initiatives to reduce transport carbon emissions through modal shift, alternative fuels, and route optimisation
- Ensuring accurate freight emissions reporting and supporting customer sustainability audits and RFPs
- Building and maintaining strong relationships with senior customer stakeholders, leading reviews and performance discussions
- Promoting a strong health & safety culture, reviewing incidents, and driving corrective actions where required
THIS ROLE WOULD SUIT PEOPLE WHO:
- Enjoy managing complex, strategic customer relationships in a fast‑paced freight or logistics environment
- Are commercially astute with proven experience in open‑book contracts and financial accountability
- Have a strong interest in sustainability, carbon reduction, and ESG within transport and supply chains
- Are confident influencing senior stakeholders and leading negotiations
- Thrive on driving continuous improvement, innovation, and measurable results
- Demonstrate strong leadership behaviours and enjoy developing high‑performing, customer‑focused teams
WHY JOIN US?
- Use of a company car (or car allowance) including hybrid and electric vehicles
- Private medical insurance
- Discretionary bonus based on performance
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Account & Sustainability Manager in Birmingham employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account & Sustainability Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Account & Sustainability Manager role.
✨Tip Number 2
Prepare for interviews by researching the company’s sustainability initiatives and recent projects. Show us you’re passionate about carbon reduction and have ideas ready to share. We love candidates who come prepared!
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with managing complex customer relationships and driving continuous improvement. We want to see your confidence shine through when you talk about your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talent that shares our commitment to sustainability and operational excellence.
We think you need these skills to ace Account & Sustainability Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account & Sustainability Manager. Highlight your experience in managing customer relationships, sustainability initiatives, and any relevant financial accountability. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how your skills align with our goals at StudySmarter. Be sure to mention specific examples that demonstrate your expertise in freight and logistics.
Showcase Your Achievements: When detailing your past roles, focus on measurable results. Did you lead a project that reduced carbon emissions? Did you improve customer satisfaction scores? We love numbers and success stories, so make sure to include them!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at DHL
✨Know Your Sustainability Stuff
Make sure you brush up on the latest trends in sustainability, especially in logistics and transport. Be ready to discuss how you can drive decarbonisation and carbon transparency in your role. Showing genuine passion for sustainability will definitely impress the interviewers.
✨Master the Numbers
Since this role involves managing budgets and financial accountability, it’s crucial to be comfortable with numbers. Prepare to discuss your experience with open-book contracts and how you've successfully managed revenue recovery in past roles. Bring examples that highlight your commercial acumen.
✨Build Relationships
This position is all about managing complex customer relationships. Think of specific instances where you’ve built strong connections with senior stakeholders. Be ready to share how you’ve influenced decisions and led negotiations, as this will showcase your leadership skills.
✨Show Continuous Improvement Mindset
Prepare to talk about how you've driven continuous improvement in previous roles. Whether it’s through innovative solutions or measurable results, having concrete examples will demonstrate your proactive approach. Highlight any initiatives you've led that resulted in operational excellence or enhanced customer service.