- Managing the daily operations of the Customer Service team, ensuring all enquiries are handled professionally and efficiently.
- Acting as the main point of contact for DHL customers, coordinating and communicating enquiries to ensure timely responses and resolutions.
- Ensuring adherence to customer contracts and SLAs across existing accounts, maintaining high standards of service delivery.
- Working closely with Warehouse, Transport and other operational teams to ensure customer expectations are fully understood and met.
- Leading, developing, and motivating a team of Customer Advisors, ensuring they have the right tools, training, and support to perform effectively.
- Building a positive team culture through confident communication, coaching, and ongoing development.
- Handling customer escalations with professionalism and confidence, ensuring issues are resolved quickly and effectively. Knowledge of Lifesciences supply chain, including specialist transport and warehousing requirements.
- Understanding of Pharma and Medical Device supply chains, with awareness of regulatory and customer specific needs.
- Experience setting and managing objectives to support operational performance and business growth.
- People management capability, including coaching, development planning, and performance oversight.
- Knowledge of GDP/GMP requirements and their application within regulated logistics environments. Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly., We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more., At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. 33 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit global/en/working-at-dhl-supply-chain to learn more
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Customer Services Supervisor in Banbury employer: DHL
DHL Express is an excellent employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Graduate Finance Automation & Analytics Analyst, you will benefit from comprehensive training and development opportunities, enabling you to enhance your technical skills while contributing to impactful projects. Located in the UK, our team enjoys a supportive environment that values employee growth and offers unique advantages such as access to cutting-edge technology and a commitment to work-life balance.
