At a Glance
- Tasks: Support customer service operations and manage case systems for smooth logistics.
- Company: DHL, the global leader in supply chain management.
- Benefits: Generous pension scheme, 24/7 GP consultations, and retail discounts.
- Other info: Inclusive workplace with opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact in logistics.
- Qualifications: Strong communication skills and previous customer service experience.
The predicted salary is between 22000 - 26000 £ per year.
Pay Rate: £27,500
Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, working 7.5hr shifts between 7am-5pm - will potentially change to rotating shifts of 7am-3pm + 9am-5pm
Location: Manton Wood - Worksop
A TYPICAL DAY MAY INVOLVE:
- Support with the E-Comm go live
- Manage the case management system
- Record all complaints
- Compile a daily tracker and deviations, ensuring trends and CI are maintained
- Ensure that all customer deliveries requiring booking slots are booked in advance
- Monitor all Customer collections and work collaboratively with the transport team
- Providing a full analysis and investigations of all complaints, failed deliveries POD Queries
THIS ROLE WOULD SUIT PEOPLE WHO:
- Strong communication and customer service skills
- Ability to work in a fast-paced, customer-focused environment
- Confident using IT systems and handling data accurately
- Good problem solving skills with the ability to stay calm under pressure
- Previous experience in a customer service role
WHY JOIN US?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Customer Service Advisor in Worksop employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a dynamic work environment in Worksop where your contributions truly matter. With a strong focus on employee well-being, we provide generous benefits including a robust pension scheme, 24/7 GP consultations, and numerous discounts, all while fostering a culture of inclusivity and growth. Join us to be part of a global leader in logistics, where your career can thrive alongside a supportive team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Worksop
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DHL Supply Chain. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DHL Supply Chain before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Worksop
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DHL Supply Chain:Your cover letter is your chance to shine! Tell us why you want to work at DHL Supply Chain specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DHL Supply Chain!
How to prepare for a job interview at DHL Supply Chain
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
