At a Glance
- Tasks: Deliver exceptional customer experiences and drive continuous improvement in warehouse operations.
- Company: Join DHL Supply Chain, a leader in logistics with a focus on collaboration and development.
- Benefits: Enjoy a company car scheme, generous pension contributions, and 24/7 GP consultations.
- Other info: Great opportunities for career progression and access to lifestyle discounts.
- Why this job: Be the voice of the customer and influence operational performance in a dynamic environment.
- Qualifications: Experience in account management and strong understanding of supply chain processes required.
The predicted salary is between 50000 - 65000 £ per year.
This Account Manager role sits within DHL Supply Chain's Consumer Business Unit, supporting a multi-customer warehouse and co-pack operation. You will deliver an excellent on-site customer experience, ensuring service consistently meets expectations while driving continuous improvement across warehouse operations. Working closely with operational teams, you will review performance, lead customer engagement, and identify opportunities to improve efficiency and add value across the site. As an Account Manager, you will act as the voice of the customer on-site, influencing decisions and shaping operational performance.
DHL promotes a culture of continuous improvement, collaboration, and development, offering the opportunity to build strong stakeholder relationships and progress your career within a dynamic warehouse environment.
A TYPICAL DAY MAY INVOLVE:
- Acting as the primary point of contact on-site, representing the customer internally and coordinating activity across warehouse, transport, IT, and support functions.
- Maintaining a strong GEMBA presence, staying close to warehouse operations to understand real-time challenges, risks, and improvement opportunities.
- Proactively identifying risks and opportunities ahead of reporting cycles, using data and FMCG insight to inform actions and recommendations.
- Reviewing KPIs and performance data, translating insight into clear actions to improve service, efficiency, and customer outcomes.
- Leading customer interactions and governance meetings, providing transparent updates, driving accountability, and aligning on priorities.
- Owning issues end-to-end, ensuring root cause is understood, resolved, and embedded into improved processes to prevent recurrence.
- Driving continuous improvement activity across the operation, bringing ideas, best practice, and innovation to deliver measurable value.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Have a strong understanding of operational processes within a supply chain environment, particularly warehousing, and stay closely connected to day-to-day operations (GEMBA) - Essential.
- Have proven experience in a customer-facing operational account management role, acting as a key interface between customer and operations.
- Proactively bring insight, identify risks early, and use FMCG/retail knowledge to anticipate challenges and opportunities ahead of standard reporting cycles.
- Take ownership of issues end-to-end, ensuring root cause is addressed and sustainable solutions are implemented.
- Can navigate complex, matrix organisations, acting as a single point of coordination across multiple functions to drive action and simplify communication.
- Are passionate about continuous improvement, actively identifying and delivering CI opportunities that drive measurable value across warehouse operations.
- Have strong analytical, communication, and influencing skills, with the ability to engage senior stakeholders and translate operational data into clear, actionable insights.
WHY JOIN US?
- Access to the Company Car or Car Allowance Scheme.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Account Manager in Worksop employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a dynamic work environment in Worksop where collaboration and continuous improvement are at the forefront of our culture. As an Account Manager, you will benefit from strong career progression opportunities, a generous pension scheme, and access to a range of employee perks including free GP consultations and lifestyle discounts, all while playing a pivotal role in enhancing customer experiences and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Worksop
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL Supply Chain and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL Supply Chain!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL Supply Chain keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Manager in Worksop
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL Supply Chain:This is your chance to really connect with the team at DHL Supply Chain. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL Supply Chain
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL Supply Chain.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL Supply Chain that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL Supply Chain. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
