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- Tasks: Lead a dynamic team to optimise transport operations and drive success.
- Company: Join DHL, the world’s leading logistics company with a collaborative culture.
- Benefits: Enjoy a competitive salary, performance bonuses, flexible working, and generous pension contributions.
- Why this job: Be a key player in shaping the future of logistics and make a real impact.
- Qualifications: Experience in operations support and strong data management skills required.
- Other info: Join a diverse team with excellent career growth opportunities.
The predicted salary is between 40000 - 45000 £ per year.
Pay Rate: £40,000 to £45,000
Grade: K
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, 8am to 4pm or 9am to 5pm
Location: Tamworth
Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We’re now looking for an Operations Support Manager to take the helm of our daily transport operations! In this pivotal role, you will lead our dynamic team to achieve excellence and drive success throughout our transport network. Join us and be a key player in shaping the future of logistics!
Responsibilities
- Support the transport operation with activities, to ensure smooth, effective, sustainable, and positive performance
- Establish, initiate and implement CI initiatives
- Implement and manage projects within the operation
- Reporting on KPI performance and contractual obligations e.g., CO2 commitments
- Tracking, reporting and presenting KPI performance for customer
- Work alongside central customer service and planning to improve service and increase revenue
Qualifications
- Previous Operations Support Manager Experience
- Strong experience with Data & Systems is essential
- Would be desirable to have Planning Tool systems experience
- Have excellent organisational and problem-solving skills
- Aren’t afraid to roll their sleeves up and get stuck in when needed
Benefits
- Discretionary bonus based on performance
- We’re happy to talk about flexible working - just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Who we are: We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 12/02/2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Operations Support Manager in Tamworth employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at DHL. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research DHL's operations and think about how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit for the Operations Support Manager role.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DHL team!
We think you need these skills to ace Operations Support Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your relevant experience and skills, especially in data management and project implementation. We want to see how you can contribute to our transport operations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at DHL. Share specific examples of your past achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your organisational and problem-solving skills. We love candidates who can roll their sleeves up and tackle challenges head-on, so give us some examples of when you've done just that!
Apply Early!: We review applications continuously, so don’t wait until the last minute to apply. Get your application in early to ensure it’s considered. Head over to our website and submit your application today!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding DHL's operations and logistics. Familiarise yourself with their transport network and any recent initiatives they've implemented. This will not only show your genuine interest but also help you discuss how your experience aligns with their needs.
✨Showcase Your Data Skills
Since strong experience with data and systems is essential for this role, be prepared to discuss specific examples of how you've used data to drive performance improvements in previous positions. Bring along any relevant metrics or KPIs that highlight your success in managing operations.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of past challenges you've encountered in operations and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Team Leadership and Collaboration
As an Operations Support Manager, leading a team is crucial. Be ready to share your leadership style and how you foster collaboration within your team. Highlight any successful projects where teamwork played a key role in achieving operational excellence.
