At a Glance
- Tasks: Be the strategic link between customers and operations, driving service excellence and growth.
- Company: Join DHL Supply Chain, a global logistics leader with a people-powered culture.
- Benefits: Enjoy 33 days annual leave, generous pension, and 24/7 GP consultations.
- Other info: Great career development opportunities and support for ex-service personnel.
- Why this job: Make a visible impact while collaborating with senior leaders in a fast-paced environment.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Contract Type: Permanent (Full-Time)
Location: Derby (DE74 2BB)
Step into a role where your influence truly matters! As a Customer Relationship Manager at DHL Supply Chain, you'll become the strategic link between one of our key customers and our high performing operational teams – shaping service excellence, driving continuous improvement, and unlocking new opportunities for growth. This is a fast paced, people powered environment where you'll collaborate with senior leaders, solve complex challenges, and help steer the direction of a major customer account. If you thrive on building relationships, elevating performance, and making a visible impact, this is your chance to join a global logistics leader that's constantly moving forward.
A TYPICAL DAY MAY INVOLVE:
- Work closely with the customer (up to UK Logistics Director level) and our DHL operations teams to tackle ongoing service challenges and keep performance on track.
- Maintain accurate, reliable processes to monitor operational service across the entire customer account.
- Bring consistency to reporting, performance reviews, and management information across all customer operations.
- Hold structured monthly sessions with both the customer and internal stakeholders to drive alignment and continuous improvement.
- Spot opportunities for account development and build a strong pipeline for future growth.
THIS ROLE WOULD SUIT PEOPLE WHO HAVE:
- Previous experience in a customer facing or account management role is essential.
- Experience in operations is a real advantage and will help you influence effectively.
- A proven ability to build strong, trusted relationships at all levels.
- Confident, clear communication skills that inspire confidence.
- The ability to present to senior stakeholders and lead discussions with credibility.
WHY JOIN US?
- 33 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Strategic Customer Relationship Manager - Growth & Delivery employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in Derby where your contributions directly impact service excellence and customer satisfaction. With generous benefits such as 33 days of annual leave, a robust pension scheme, and access to free GP consultations, we foster a supportive environment that values collaboration and continuous improvement. Join us to be part of a global logistics leader that not only champions professional development but also actively supports our veterans through the Armed Forces Covenant.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Relationship Manager - Growth & Delivery
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL Supply Chain on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission. Tailor your examples to highlight your relationship-building skills and operational insights.
✨Tip Number 3
Practice your communication skills! Since this role involves presenting to senior stakeholders, rehearse your pitch. Make sure you can clearly articulate how you can drive service excellence and continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at DHL Supply Chain.
We think you need these skills to ace Strategic Customer Relationship Manager - Growth & Delivery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Customer Relationship Manager. Highlight your experience in customer-facing roles and any operational insights you've gained. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and how you've tackled challenges in the past. Remember, we love seeing your personality come through, so don’t hold back!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive performance and growth. Numbers and results speak volumes, so let us know how you've made an impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Customer
Before the interview, research DHL Supply Chain and their key customers. Understand their business model, recent news, and challenges they face in the logistics sector. This knowledge will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in their operations.
✨Showcase Your Communication Skills
Since this role involves presenting to senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with different levels of management in the past. This will highlight your ability to inspire confidence and lead discussions effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle service challenges. Think of specific situations where you've tackled similar issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your strategic thinking.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've driven continuous improvement in your past roles. Share examples of initiatives you've led or contributed to that resulted in enhanced performance or efficiency. This will align with the company's focus on unlocking new opportunities for growth and service excellence.
