Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and delivery crews by answering calls and resolving queries.
- Company: Join DHL, the global leader in logistics and supply chain management.
- Benefits: Enjoy a generous pension scheme, 24/7 GP consultations, and lifestyle discounts.
- Why this job: Be part of a dynamic team that keeps the country running smoothly.
- Qualifications: IT literate with strong communication skills; previous delivery experience preferred.
- Other info: Inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Grade: RCS P
Contract Type: Permanent (Full-Time)
Shift patterns: We operate a rotating shift pattern with early and late shifts.
Typical shifts:
- Early Shifts (typically your working weekend): 06:00-14:00, 07:00-15:00
- Late Shifts (typically followed by your rest weekend): 08:00-16:00, 10:00-18:00, 13:00-21:00
Site Operating Hours:
- Monday-Friday: 06:00-21:00
- Saturday-Sunday: 06:00-18:00
Location: Stafford
A Typical Day May Involve:
- Responsibility for answering calls from Home Delivery Crews, Customer Services and speaking with Customers whilst assisting with directions and order enquiries ensuring that all customer orders are updated in line with company policy.
- Answering incoming calls from Home Delivery Crews & Customer Services
- Ensuring all available resources are used to assist the crews in making successful deliveries
- Represent DHL in a professional manner to customers and provide excellent customer service at all times
- Support the management of the day to day management of call centre systems
- Comply with working time legislation
This Role Would Suit People Who:
- Preferred previous experience of home delivery environment
- IT Literate, With Microsoft Office Packages, Excel
- Strong Communicator
- Able to resolve queries efficiently
Why Join Us?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Building an Inclusive Workplace:
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 08/02/2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Helpdesk Operative in Stafford employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative in Stafford
✨Tip Number 1
Get to know the company! Research DHL and understand their values and operations. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Helpdesk Operative, you'll be speaking with customers and crews regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries efficiently.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Be proactive! If you see a job opening that fits, don’t wait around. Apply through our website as soon as possible to increase your chances of landing that interview. Remember, early birds catch the worm!
We think you need these skills to ace Helpdesk Operative in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Operative role. Highlight any relevant experience in customer service or home delivery environments, and don’t forget to mention your IT skills, especially with Microsoft Office.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your communication skills and how you can efficiently resolve queries, as these are key for us at DHL.
Show Your Enthusiasm: Let your passion for customer service come through in your application. We love candidates who are excited about helping others and representing our brand professionally!
Apply Early: Don’t wait until the last minute! We review applications continuously, so applying early gives you a better chance of being considered. Head over to our website to submit your application today!
How to prepare for a job interview at DHL Supply Chain
✨Know the Shift Patterns
Familiarise yourself with the rotating shift patterns mentioned in the job description. Be prepared to discuss your availability and how you can adapt to early and late shifts, as this shows your flexibility and commitment.
✨Brush Up on Customer Service Skills
Since the role involves a lot of customer interaction, think of examples from your past experiences where you provided excellent customer service. Be ready to share how you resolved queries efficiently and maintained professionalism under pressure.
✨Get Comfortable with IT Tools
As the job requires IT literacy, especially with Microsoft Office and Excel, make sure you're confident in using these tools. You might be asked about your experience, so consider preparing a few examples of how you've used them in previous roles.
✨Research DHL and Its Values
Take some time to learn about DHL's mission and values, especially their commitment to inclusivity and support for veterans. This will not only help you answer questions but also show that you align with their culture and are genuinely interested in the company.
