At a Glance
- Tasks: Manage customer queries and ensure smooth communication in a fast-paced warehouse.
- Company: Join DHL, the world's leading logistics company with a dynamic team.
- Benefits: Enjoy a competitive salary, generous pension scheme, and 24/7 GP consultations.
- Other info: Fast-paced environment with opportunities for career growth and development.
- Why this job: Be the key contact for customers and merchants, making a real impact every day.
- Qualifications: Experience in customer service, strong IT skills, and excellent communication abilities.
The predicted salary is between 28000 - 28000 € per year.
Pay Rate: £28,000.00
Grade: RCS P
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours per week, Any 5 from 7, 9am - 5pm
Location: Skelmersdale - WN8 8DY
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We're now looking for a Customer Service Clerk to manage queries between customers, merchants, and internal teams, delivering timely, accurate responses while supporting smooth communication and issue resolution across a fast-paced warehouse operation.
A TYPICAL DAY MAY INVOLVE:
- Managing and responding to customer and merchant queries, acting as a key point of contact between DHL, merchants, and end customers.
- Ensuring all queries are acknowledged or resolved within agreed SLAs, maintaining a high level of customer service at all times.
- Investigating and resolving issues using warehouse management systems, liaising with inventory teams and, where required, carrying out on-floor investigations to support query resolution.
- Maintaining accurate records of all interactions and updates within systems, ensuring clear communication and traceability.
- Supporting smooth operational flow by effectively coordinating communication between customer service, operations, and external stakeholders in a fast-paced environment.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Have previous experience in a customer service or administrative role within a warehouse or supply chain environment.
- Possess strong IT skills, with proven experience using Warehouse Management Systems and Microsoft Office.
- Exhibit excellent communication and interpersonal skills, with the ability to manage relationships between customers, merchants, and internal teams.
- Demonstrate strong problem-solving skills, with the ability to investigate and resolve queries in a timely manner within tight SLAs.
- Show high attention to detail and the ability to work in a fast-paced environment, managing multiple queries and priorities effectively.
WHY JOIN US?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Customer Service Clerk in Skelmersdale employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a dynamic work environment in Skelmersdale where our Customer Service Clerks play a vital role in ensuring seamless communication and issue resolution within our fast-paced logistics operations. With a strong focus on employee growth, we provide generous benefits including a robust pension scheme, 24/7 GP consultations, and numerous lifestyle discounts, all while fostering a supportive culture that values teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Clerk in Skelmersdale
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or resolve conflicts. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with warehouse management systems and Microsoft Office. Being able to talk confidently about your experience with these tools will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace Customer Service Clerk in Skelmersdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of a Customer Service Clerk, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining DHL and how you can contribute to our team. Keep it friendly and professional, just like we are!
Show Off Your IT Skills:Since strong IT skills are key for this role, mention any experience you have with Warehouse Management Systems or Microsoft Office. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at DHL Supply Chain
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Clerk role. Familiarise yourself with the key responsibilities, such as managing queries and maintaining communication between customers and internal teams. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you had to investigate a problem and how you communicated with different stakeholders. This will highlight your ability to handle challenges effectively, which is crucial for this role.
✨Brush Up on Your IT Skills
Since strong IT skills are essential for this position, be ready to discuss your experience with Warehouse Management Systems and Microsoft Office. If possible, practice using these tools beforehand so you can confidently talk about your proficiency during the interview.
✨Demonstrate Your Communication Skills
Effective communication is key in this role, so think about how you can showcase your interpersonal skills. Prepare to discuss how you've built relationships with customers and colleagues in previous roles, and be ready to answer questions about how you would handle difficult conversations.
