Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic operations team and drive innovative logistics solutions.
- Company: Join DHL, the world's leading logistics company with a focus on collaboration and innovation.
- Benefits: Enjoy competitive pay, bonuses, pension contributions, and lifestyle discounts.
- Other info: Great opportunities for career growth and global exposure in a supportive environment.
- Why this job: Shape a cutting-edge e-commerce operation and make a real impact in logistics.
- Qualifications: Fluent in Mandarin and English, with strong operational logistics experience.
The predicted salary is between 40000 - 50000 £ per year.
At DHL Supply Chain, we pride ourselves on leading the world in logistics and that takes exceptional people. As a Contract Operations Manager, you'll take full ownership of a high profile, fast paced operation, including a brand new, cutting edge start up contract within the ecommerce space. This is your chance to shape a growing operation from the ground up, bringing innovative ideas to life and setting the standard for operational excellence. You'll ensure safe, efficient, high performing activity every single day while delivering outstanding results for both our customers and the business. From leading teams to shaping strategy to driving continuous improvement, you'll be right at the heart of an exciting growth journey.
Joining DHL means becoming part of the world's most international company, where development, respect, and performance sit at the heart of everything we do. You'll work in a culture built on collaboration, innovation, and a genuine commitment to our people. With market leading opportunities for progression, global exposure, and the stability of a trusted brand, DHL is the place where leaders thrive, operations evolve, and careers accelerate.
WHAT YOU'LL DO
- Leading daily operational activity alongside the onsite operations team and working closely with the customer to ensure KPIs, safety measures and service expectations are consistently met.
- Driving a Safety First culture by reviewing incident reports, ensuring corrective actions are completed, and coaching teams on behavioural based safety practices.
- Reviewing site financials, overtime spend, labour planning and volume forecasts to ensure operational efficiency and budget alignment.
- Meeting with customers to review SLA performance, discuss improvement opportunities and strengthen long term relationships.
- Leading leadership activities such as talent development, coaching, performance management and succession planning across multiple reporting layers.
- Supporting continuous improvement initiatives, validating project benefits and presenting site performance and priorities in monthly leadership meetings.
THIS ROLE WOULD SUIT PEOPLE WHO
- Proficiency in both Mandarin and English is required to effectively support communication with our international customer base.
- A strong background in operational logistics, capable of thriving in high pressure, high volume settings while maintaining both short term operational performance and long term strategic focus.
- Are confident leaders who can inspire, challenge, and develop teams while maintaining high operational standards.
- Excel at building strong customer relationships and influencing stakeholders at all levels.
- Enjoy solving complex problems and driving continuous improvement across processes, people, and performance.
- Are commercially minded and comfortable making decisions backed by data, financials, and operational KPIs.
WHY JOIN US?
- Access to the company Car Scheme or Car allowance
- Discretionary bonus based on performance
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Contract Operations Manager in Skelmersdale employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Operations Manager in Skelmersdale
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those at DHL. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DHL's culture and values. Understand their commitment to safety and operational excellence. When you get that interview, show them how your experience aligns with their goals and how you can contribute to their growth journey.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams, tackled challenges, and driven improvements in past roles. This will help you stand out as a confident leader who can thrive in high-pressure environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the DHL family and ready to take on the exciting challenges ahead.
We think you need these skills to ace Contract Operations Manager in Skelmersdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Operations Manager role. Highlight your operational logistics background and any leadership experience you have, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven continuous improvement or built strong customer relationships in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing complex problems you've solved in high-pressure environments. We love candidates who can think on their feet and drive operational excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with DHL Supply Chain.
How to prepare for a job interview at DHL Supply Chain
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding DHL's operational logistics and the specific challenges they face in the ecommerce space. Familiarise yourself with their KPIs and safety measures, as being able to discuss these intelligently will show your commitment and readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Think about times when you inspired your team or drove continuous improvement. This is your chance to demonstrate that you can not only manage operations but also develop talent and foster a positive culture.
✨Be Ready to Discuss Financial Acumen
Since the role involves reviewing site financials and ensuring budget alignment, be prepared to talk about your experience with financial planning and analysis. Bring examples of how you've used data to make decisions and improve operational efficiency.
✨Build Rapport with the Interviewers
Remember, this isn't just about your qualifications; it's also about fit. Engage with your interviewers by asking insightful questions about their operations and culture. Showing genuine interest in their work and values can help you stand out as a candidate who aligns with DHL's commitment to collaboration and innovation.