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- Tasks: Lead the design and development of HR systems, ensuring they meet business needs and improve efficiency.
- Company: Join a leading logistics company with a focus on innovation and employee well-being.
- Benefits: Enjoy 26 days holiday, flexible working options, and a generous pension scheme.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by optimising HR technology and enhancing employee experiences.
- Qualifications: Experience in HR systems, payroll processes, and strong technical skills in Oracle platforms.
The predicted salary is between 60000 - 70000 £ per year.
Grade: RCS J (£6000 Car/allowance, 26 days holiday, Private Health, Bonus)
Contract Type: Permanent (Full-Time)
Location: Milton Keynes - minimum one office based day per week
We're looking for a Senior HR Systems and Development Specialist to act as Product and Technical Owner for our Oracle Service Cloud B2C (RightNow) HR and Service platform. They will take full ownership of how our HR Shared Services technology is designed, built and continuously improved. In this pivotal role, you'll lead the configuration, development and implementation of our HR Administration and Shared Services solutions, ensuring they are scalable, intuitive and fully aligned to business strategy, group policy and operational goals. You'll play a hands on role in solution design and development, creating and delivering custom solutions within Oracle Service Cloud B2C (RightNow) to meet complex business requirements. This includes driving configurations, customisations and integrations across the platform. Working at the heart of cross functional client services, you'll design, optimise and maintain the HR Shared Services system architecture, specialising in intricate, end to end processes from engagement and discovery through to client management and ongoing support.
A TYPICAL DAY MAY INVOLVE:
- Act as a key liaison and Product Owner, partnering with stakeholders to translate business, support and security requirements into effective HR system solutions.
- Build strong, trusted relationships with leaders, SMEs and vendors, proactively managing third party providers to ensure compliance, performance and seamless integration.
- Influence and challenge stakeholders to adopt new concepts, practices and improved ways of working.
- Provide clear, audience appropriate technical guidance to managers and employees.
- Lead the design, delivery and continuous improvement of HR Shared Services platforms, ensuring a stable, scalable system architecture.
- Prioritise, troubleshoot and oversee operational support to ensure reliable People Services delivery across HR and shared services.
- Drive process simplification and automation, balancing efficiency, cost effectiveness and operational excellence.
- Own the design and development of secure, standardised solutions within Oracle B2C Service Cloud (RightNow), aligned to global HR IT architecture.
- Deliver high quality components including Custom Scripts, Custom Processes, Business Rules, BUI Extensions/Add Ins and optimised Workspaces.
- Build and maintain robust REST API integrations, enabling seamless data flow across HR, Payroll and enterprise systems.
- Apply strong hands on capability across PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL and ConnectPHP.
- Administer and optimise Oracle B2C components to ensure system stability, data integrity and audit readiness.
THIS ROLE WOULD SUIT PEOPLE WHO HAVE:
- Extensive experience across HR, payroll and/or business operations, with deep hands on exposure to transactional HR and Shared Services environments.
- Expert understanding of payroll systems and processes, with a proven ability to analyse, optimise and redesign workflows for efficiency, accuracy and scalability.
- Strong HR systems and product ownership experience, including system management, process improvement and delivery of complex change initiatives.
- Solid business and operational mindset, enabling alignment of HR technology solutions with service delivery, policy and strategic goals.
- Advanced technical capability within Oracle platforms, ideally Oracle Service Cloud B2C (RightNow), including configuration, customisation and end to end solution design.
- Proven experience developing and supporting custom technical solutions, including Custom Scripts, Custom Processes, Business Rules, BUI Extensions/Add Ins and Workspaces.
- Hands on development experience using scripting and coding languages such as PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL and ConnectPHP.
- Demonstrated success designing and supporting system integrations using REST APIs, connecting HR, payroll and Shared Services platforms.
- Working knowledge of complementary platforms such as Kronos Workforce Central and ResourceLink (desirable).
WHY JOIN US?
- Free parking and on-site canteen.
- 26 days annual leave.
- We're happy to talk about flexible working - just ask about alternative patterns at interview.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Senior HR Systems and Development Specialist employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior HR Systems and Development Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR tech space and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Get your hands dirty with some practical projects! If you can, work on personal or open-source projects that showcase your skills in Oracle Service Cloud or similar platforms. This will give you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you can demonstrate your experience with system integrations and process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior HR Systems and Development Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior HR Systems and Development Specialist role. Highlight your experience with Oracle Service Cloud B2C and any relevant technical skills, like PHP or JavaScript, that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects where you've led system improvements or integrations, and how they align with our goals at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled complex HR system challenges in the past, as this will resonate well with us and the responsibilities of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Tech Inside Out
Make sure you’re well-versed in Oracle Service Cloud B2C (RightNow) and other relevant technologies. Brush up on your knowledge of scripting languages like PHP, .NET, and JavaScript, as well as REST APIs. Being able to discuss specific examples of how you've used these tools will show your hands-on capability.
✨Understand the Business Needs
Familiarise yourself with the company's HR strategy and how technology supports it. Be prepared to discuss how you can align HR systems with business goals and improve service delivery. This shows that you’re not just a techie but also understand the bigger picture.
✨Build Relationships
Since this role involves liaising with various stakeholders, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with leaders and third-party vendors in the past to drive compliance and performance.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your experience in troubleshooting and optimising HR systems, as well as any process simplification initiatives you've led. This will illustrate your ability to drive continuous improvement.