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- Tasks: Lead a dynamic Customer Service team and ensure top-notch service delivery.
- Company: Join DHL, the global leader in logistics and supply chain management.
- Benefits: Enjoy free parking, flexible working, and a generous pension scheme.
- Why this job: Make a real impact by guiding a team to deliver exceptional customer experiences.
- Qualifications: 1-2 years in customer service with strong leadership and analytical skills.
- Other info: Be part of an inclusive workplace that values your unique skills and experiences.
The predicted salary is between 28800 - 43200 £ per year.
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, 0700-1530.
Location: Rugby, CV23
We're now looking for a Customer Service Team Leader to lead and coordinate the daily activities of the Customer Services team, ensuring tasks are completed efficiently and professional standards are consistently upheld.
A TYPICAL DAY MAY INVOLVE:
- Provide clear and effective communication to both internal and external stakeholders.
- Guide and support the team in delivering the full range of Customer Service functions.
- Monitor and ensure all customer queries are resolved to a high standard within agreed timeframes.
- Demonstrate strong leadership in managing conflicts or challenging situations, fostering a positive and professional environment while ensuring customer concerns are addressed with empathy and maintaining the company's reputation.
- Provide coaching, guidance, and training for new starters and existing team members, ensuring capability development and success in delivering outstanding customer service.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Have 1 - 2 years experience in a customer services environment.
- Experience in managing or supporting Contact Centre operations, ensuring service levels and performance standards are consistently achieved.
- Strong customer service leadership skills, with the ability to guide and motivate a team to deliver exceptional service.
- Proficient PC skills, including intermediate-level Excel and Access, with the ability to analyse data and produce accurate reports.
- Excellent analytical, organisational, and motivational abilities, driving team performance and continuous improvement.
WHY JOIN US?
- Free parking.
- We're happy to talk about flexible working - just ask about alternative patterns at interview.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
WHO WE ARE:
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Customer Service Team Leader in Rugby employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Rugby
✨Tip Number 1
Get to know the company! Research DHL and its values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Team Leader, you'll need to communicate effectively with both your team and customers. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the DHL family. Don’t wait too long; get your application in early!
We think you need these skills to ace Customer Service Team Leader in Rugby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Team Leader role. Highlight your relevant experience in customer service and any leadership roles you've held. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves clear communication with both internal and external stakeholders, be sure to demonstrate your communication skills in your application. Use examples that show how you've effectively communicated in past roles, especially in challenging situations.
Highlight Your Leadership Experience: We’re looking for someone who can lead and motivate a team. In your application, share specific instances where you've successfully guided a team or resolved conflicts. This will help us see your potential as a leader in our Customer Services team.
Apply Early!: Don’t wait until the last minute to submit your application. We review applications continuously, and applying early increases your chances of being considered. Head over to our website and get your application in as soon as possible!
How to prepare for a job interview at DHL Supply Chain
✨Know the Company Inside Out
Before your interview, take some time to research DHL Supply Chain. Understand their values, mission, and the specific role of a Customer Service Team Leader. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your leadership skills and ability to handle customer service challenges. Think of specific examples from your past experience where you've successfully resolved conflicts or motivated your team. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
Since the role requires proficiency in Excel and Access, be ready to discuss how you've used these tools in previous roles. Prepare to talk about how you've analysed data to improve customer service performance or resolve issues efficiently.
✨Demonstrate Your Coaching Ability
As a Customer Service Team Leader, you'll need to guide and train your team. Be prepared to share your approach to coaching new starters and how you've helped existing team members develop their skills. Highlight any successful training initiatives you've led in the past.
