Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: UK Hybrid - Travel UK Wide
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
At DHL Supply Chain, we're looking for an inspirational leader who can turn insight into action, challenge the status quo, and drive exceptional operational performance. As Regional Head of Operational Performance, you'll have the opportunity to influence and enhance performance across a complex national ground handling network, delivering meaningful improvements in service, productivity, and commercial results.
Reporting to the Operations Director, you'll work closely with senior operational leaders to identify opportunities, implement innovative solutions, and champion a culture of accountability, continuous improvement, and operational excellence. This is a high-impact role where you'll combine data-driven decision making, strong stakeholder influence, and strategic leadership to shape the future performance of the operation.
A TYPICAL DAY MAY INVOLVE
- Partnering with General Managers to review site performance and develop plans to improve operational KPIs.
- Acting as the operational performance subject matter expert, proactively challenging existing ways of working, identifying improvement opportunities across both DHL and customer operations, and partnering with the customer to implement meaningful change.
- Analysing network-wide performance data to identify trends, opportunities, and areas of risk.
- Leading and developing a team of Performance Coaches to drive measurable improvements across multiple locations.
- Reviewing commercial performance, identifying opportunities to increase variable revenue and improve EBIT delivery.
- Working with Finance, Commercial, Business Intelligence, and operational teams to ensure data-driven decision making.
- Engaging with customers, airports, and third-party providers to resolve performance challenges and improve operational outcomes.
- Sharing best practice across the network and ensuring improvement initiatives are delivered sustainably.
THIS ROLE WOULD SUIT PEOPLE WHO
- Have operational leadership experience within a multi-site environment, aviation and airport experience would be advantageous
- Enjoy using data and performance insight to drive tangible business improvements.
- Are experienced in improving KPIs, profitability, and customer outcomes.
- Can influence, challenge, and support senior stakeholders to deliver results.
- Have led coaching, continuous improvement, or operational performance teams.
- Thrive in fast-paced operational environments where priorities can change quickly.
- Have successfully delivered change programmes, transformation initiatives, or new operating models.
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- Be able to provide five years' address history
- Be able to provide five years' reference history (employment/education/benefit claim/character)
- Pass a pre-employment Drug and Alcohol test
WHY JOIN US?
- Company car or car allowance
- 26 days annual leave plus bank holidays
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
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Regional Head of Operational Performance employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a unique opportunity to work in a meaningful role within the prison system, where you can make a real difference in the lives of offenders. With a supportive work culture that values inclusivity and personal growth, employees benefit from a comprehensive induction programme, flexible working options, and a generous pension scheme, all while enjoying a Monday to Friday schedule. Join us to be part of a global leader in supply chain management, where your contributions truly matter.
