Regional General Manager - Warehouse & Transport

We are recruiting for two roles. Depending on the position, you will need to travel regularly and maintain a strong presence across our sites in Coventry, Stoke, Northampton, Reading, Bristol, Hatfield, Walsall and Wakefield.

Think you know DHL? Think again. We are so much more than the yellow trucks you see on the road. At DHL Supply Chain, we play a key role in keeping retail flowing, partnering with leading brands and navigating the operational challenges that come with scale. Behind every product on every shelf is a team of dedicated people, supported by industry-leading technology, delivering excellence at scale. This is where complex logistics becomes extraordinary and where leaders who thrive on pace, innovation and people impact truly shine.

We are now looking for a Regional General Manager to take on one of our most influential operational roles. This is your opportunity to take ownership of a multi-site operation at the heart of a major, long-term retail partnership, shaping performance, driving transformation, and playing a pivotal role in how millions of customers experience the brand every day.

If you are energised by big leadership roles, empowered teams, and the opportunity to make a meaningful mark across an entire region, this could be your next step.

• Leading operational performance across multiple warehouse and transport sites, ensuring service excellence, safety, and compliance.
• Providing visible leadership to site teams: coaching managers, driving engagement, and role modelling high-performance behaviours and Zero Harm values.
• Owning the regional P&L, overseeing forecasting, month-end reviews, cost control, and implementing corrective actions to deliver financial targets.
• Partnering with senior customer stakeholders, hosting governance forums, reviewing KPIs, and aligning on future priorities and improvement roadmaps.
• Engaging with DHL senior leadership and Centres of Excellence to drive strategic initiatives, operational excellence, and digital innovation across the region.
• Anticipating capacity challenges and deploying proactive labour, resource, and contingency plans to maintain operational resilience during peaks.
• Managing the industrial relations climate, building constructive union relationships, resolving issues early, and supporting formal consultations where required.
• Making decisive calls in ambiguous situations using scenario planning, risk assessments, and clear communication to ensure stability and direction.

• Thrive in fast-paced, complex, multi-site operations and enjoy being highly visible across warehouse and transport environments.
• Are experienced leaders of large, diverse teams—comfortable coaching senior managers, building capability, and setting clear standards and expectations.
• Can confidently navigate unionised environments, maintaining constructive relationships, leading consultations, and resolving issues with fairness and clarity.
• Bring strong commercial acumen, with a proven track record of owning a regional P&L, driving cost efficiency, and making data-led decisions.
• Communicate with impact at all levels, building trust with customers, senior DHL stakeholders, and external partners while influencing outcomes.
• Stay calm and decisive in ambiguous or rapidly changing situations, using sound judgement to prioritise, simplify complexity, and lead through uncertainty.
• Are passionate about operational excellence, continuous improvement, and leveraging digital tools to drive performance, safety, and productivity.
• Are adaptable and mobile, comfortable with regular regional travel, flexible working patterns, and being present on sites when leadership matters most.

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we are all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 16th February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.