Product Development Manager

Grade: RCS I

DHL Supply Chain's Aviation & Travel sector delivers specialist operational expertise across some of the world's most dynamic and fast‑paced environments.

Combining the global scale of DHL Group with market‑leading logistics, technology and customer service capabilities, we help our customers deliver exceptional passenger experiences.

Through innovation, collaboration and a relentless focus on service excellence, we create smarter, more connected solutions that improve every stage of the traveller journey.

As part of this commitment, we are launching an exciting new Assisted Travel initiative focused on creating more inclusive, personalised and accessible travel experiences for all passengers.

At DHL Supply Chain, we’re on a mission to transform the future of accessible air travel.

This high‑profile strategic role will lead the development of an industry‑leading Assisted Travel proposition that places passenger dignity, independence and inclusion at the heart of every journey.

Working closely with airports, airlines, accessibility organisations and industry experts, you’ll help design innovative services that ensure support finds the passenger, rather than the passenger having to find support.

This is a unique opportunity to shape the future of airport accessibility, influence industry standards and deliver meaningful improvements to the travel experience for millions of passengers across the UK.

• A Typical Day May Involve
• Developing and shaping DHL’s Assisted Travel and Accessibility strategy for airports and airlines across the UK.
• Building relationships with airports, airlines, regulators, accessibility groups and key industry stakeholders.
• Leading workshops and discussions to design innovative, passenger‑centric travel assistance solutions.
• Exploring emerging technologies such as AI, predictive analytics and digital wayfinding to enhance the passenger experience.
• Creating operational frameworks, service standards, governance models and training programmes.
• Monitoring aviation and accessibility legislation, ensuring future service models remain compliant and industry‑leading.
• Representing DHL at industry events, conferences and accessibility forums as a recognised thought leader.
• Supporting future commercial opportunities by developing proposals, bid content and customer‑facing materials.
• Role Would Suit People Who
• Are passionate about creating more inclusive, accessible and customer‑focused travel experiences.
• Bring proven aviation sector experience, ideally gained within a complex matrix organisation, with the ability to navigate multiple stakeholders and drive outcomes across diverse teams.
• Enjoy influencing senior stakeholders and building partnerships across multiple organisations.
• Thrive on developing new ideas, challenging traditional approaches and driving innovation.
• Have strong commercial awareness and enjoy turning concepts into real‑world business solutions.
• Can balance strategic thinking with practical implementation and delivery.
• Are motivated by making a meaningful difference to the lives of passengers who require additional support.

Why Join Us?

• Access to the Company Car Scheme or Car Allowance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit to learn more
• We’re the global leaders in supply chain management

With 188,000 people in over 50 countries, our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

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