At a Glance
- Tasks: Lead strategic customer partnerships and drive innovation in vehicle logistics.
- Company: Join DHL Supply Chain, a global leader in supply chain management.
- Benefits: Enjoy a company car, 26 days holiday, competitive bonuses, and exclusive discounts.
- Other info: Be part of an inclusive workplace that values your unique skills.
- Why this job: Make a real impact in a dynamic role with growth opportunities.
- Qualifications: Experience in account management and strong problem-solving skills required.
The predicted salary is between 56700 - 69300 £ per year.
Grade
RCS I
Contract Type
Permanent (Full-Time)
Location
Peterborough - PE2 6XE
At DHL Supply Chain Finished Vehicle Solutions, we don't just move vehicles, we manage some of the automotive industry's most complex and high-profile supply chains.
As Head of Customer Accounts, you'll sit at the heart of strategic customer partnerships, leading relationships with major automotive manufacturers, leasing businesses and vehicle brands, ensuring every interaction delivers outstanding service, commercial value and long-term growth.
This is a highly visible leadership role where you'll influence business strategy, shape customer experiences and play a pivotal part in the future success of our FVS operation.
This is an opportunity for an ambitious customer leader who thrives on building trusted partnerships, spotting growth opportunities and turning challenges into commercial success.
Working alongside operational, commercial and senior leadership teams, you'll drive innovation across vehicle logistics and automotive solutions, lead critical customer forums and help deliver market-leading service across one of DHL's most exciting and dynamic sectors.
If you're passionate about creating lasting customer value and want a role where no two days are the same, this is your chance to make a real impact.
- A TYPICAL DAY MAY INVOLVE
- Building trusted relationships with senior customer stakeholders, acting as their go-to contact for challenges, opportunities and strategic discussions.
- Proactively managing customer escalations, resolving issues before they reach senior leadership and ensuring positive outcomes for all parties.
- Working closely with operational teams on-site to understand current challenges, drive improvements and ensure customer commitments are delivered.
- Supporting complex vehicle movements, specialist transport requirements and bespoke customer requests across the UK and internationally.
- Leading monthly and quarterly business reviews, turning performance data into meaningful conversations and future-focused action plans.
- Collaborating with Solutions Design, Operations and Business Development teams to support new customer implementations, tenders and growth opportunities.
- Reviewing contracts, commercial agreements and service requirements to ensure compliance whilst protecting DHL's interests.
- Acting as the vital link between customers and DHL, balancing customer expectations with operational realities to deliver long-term partnership success.
- THIS ROLE WOULD SUIT PEOPLE WHO
- Enjoy building trusted relationships and becoming the person customers rely upon when it matters most.
- Are equally comfortable in a boardroom discussion and walking an operational site to understand what is really happening.
- Have previous account management or customer relationship management experience and enjoy owning customer outcomes, automotive experience would be advantageous.
- Thrive on solving problems, managing escalations and finding solutions in a fast-paced environment.
- Can confidently engage with stakeholders at all levels, from operational teams through to senior customer leaders.
- Have strong organisational skills and enjoy balancing multiple priorities, projects and customer requirements simultaneously.
- Understand commercial agreements, contracts and service commitments, and know how to navigate complex customer relationships.
- Are looking for a role that offers real visibility, development opportunities and a pathway into more senior customer leadership positions.
WHY JOIN DHL SUPPLY CHAIN?
- Company car or car allowance.
- 26 days holiday plus bank holidays, with the opportunity to purchase up to 5 additional days.
- Competitive annual bonus scheme.
- Excellent pension offering with an 8% employer contribution.
- Free 24/7 GP service providing confidential medical support whenever you need it.
- Access to hundreds of exclusive retail, travel and lifestyle discounts.
- Financial wellbeing benefits including savings schemes, affordable loans and free mortgage advice.
- Discover more about working with us at DHL Supply Chain: https://careers. dhl. com/global/en/working-at-dhl-supply-chain.
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries.
Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 5 th October 2026.
Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent.
Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date.
To ensure your application is considered we recommend submitting it as early as possible.
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Head of Customer Accounts FVS in Peterborough employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a unique opportunity to work in a meaningful role within the prison system, where you can make a real difference in the lives of offenders. With a supportive work culture that values inclusivity and personal growth, employees benefit from a comprehensive induction programme, flexible working options, and a generous pension scheme, all while enjoying a Monday to Friday schedule. Join us to be part of a global leader in supply chain management, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Accounts FVS in Peterborough
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL Supply Chain and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL Supply Chain!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL Supply Chain keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Customer Accounts FVS in Peterborough
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL Supply Chain:This is your chance to really connect with the team at DHL Supply Chain. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL Supply Chain
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL Supply Chain.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL Supply Chain that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL Supply Chain. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
