Operations Manager - Nights

This is an exciting opportunity to join DHL Supply Chain at the early stages of a brand-new, highly automated operation powered by cutting‑edge AutoStore technology. As an Operations Manager, you will play a pivotal role in launching and shaping a next‑generation fulfilment environment, setting the standards for operational excellence, safety, and performance from day one.

Working in a fast‑paced, technology‑driven warehouse environment, you will lead large teams and collaborate closely with customers and internal stakeholders to deliver outstanding service. You will take full ownership of operational performance, driving continuous improvement, ensuring a best‑in‑class safety culture, and delivering against key KPIs.

A TYPICAL DAY MAY INVOLVE:

• Leading daily operational activity across inbound, picking and outbound to ensure customer SLAs and deadlines are consistently achieved.
• Driving a strong Safety First culture, conducting reviews, monitoring incidents, and embedding Behavioural Based Safety practices.
• Reviewing performance data (productivity, variance, labour hours) and working with your leadership team to resolve root causes and improve results.
• Managing and developing Team Managers and frontline leaders, ensuring clear objectives, accountability and high engagement levels.
• Aligning resource plans with volume forecasts, ensuring optimal staffing levels, agency usage and equipment availability.
• Conducting Gemba walks and standards confirmation to ensure SOPs and work instructions are followed and continuously improved.
• Engaging with customers, leading reviews on performance, identifying improvements, and strengthening operational relationships.

THIS ROLE WOULD SUIT PEOPLE WHO:

• Thrive in fast‑paced, high‑volume warehouse or supply chain environments, with exposure to complex operations – Automation Experience is desirable.
• Are hands‑on leaders experienced in managing and developing large teams driving performance through change and growth in new start‑up operations.
• Bring strong warehouse or supply chain experience, with the ability to manage scale, complexity and resource planning.
• Use data, KPIs and continuous improvement principles to drive operational performance and efficiencies.
• Are confident managing budgets, performance metrics and delivering results in a customer‑focused operation.
• Enjoy problem‑solving and accountability, with experience in start‑up, project or go‑live environments highly valued.
• Have strong communication and stakeholder management skills, including senior stakeholders and customer‑facing environments.

WHY JOIN US?

• Access to the Company Car Scheme or Car Allowance.
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
• Free confidential 24/7 GP consultations.
• Hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes and free mortgage advice.