At a Glance
- Tasks: Coordinate OMS training, manage resources, and monitor operational performance.
- Company: Join DHL, a global leader in supply chain management.
- Benefits: Enjoy free parking, 33 days leave, and a generous pension scheme.
- Other info: Be part of an inclusive workplace that values diverse experiences.
- Why this job: Make an impact in a fast-paced environment while supporting team development.
- Qualifications: Experience in logistics or supply chain, strong analytical skills, and coaching ability.
The predicted salary is between 36900 - 45100 £ per year.
Do you have experience within warehousing, logistics, or supply chain operations? Are you confident using data, planning resources, and driving operational performance? We're looking for a Shift Performance & Control Room Coordinator to support operational excellence through workforce planning, OMS training compliance, performance reporting, and real-time Control Room coordination. You'll play a key role in ensuring colleagues are trained, deployed effectively, and supported to achieve productivity, service, and compliance targets.
A TYPICAL DAY MAY INVOLVE:
- Coordinate and deliver OMS training plans, maintaining training records and compliance across all operational teams.
- Plan and manage labour resources in line with forecasted volumes, productivity targets, and operational budgets.
- Monitor operational performance, provide regular KPI reporting, and support data analysis to identify improvement opportunities.
- Support Control Room operations through real-time performance monitoring, escalation management, and shift status reporting.
- Drive continuous improvement activities including Gemba walks, CAPA actions, process documentation updates, and colleague development initiatives.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Individuals with experience in a warehouse, logistics, or supply chain environment who enjoy working in a fast-paced operational setting (Essential).
- Candidates with strong analytical and numerical skills who are comfortable interpreting operational data and KPIs.
- People who enjoy coaching and supporting others, with the ability to influence performance and development across teams.
- Those confident using systems and technology, including Excel, WMS, Power BI, Smart Operations, or OMS tools.
- Organised, detail-focused professionals who can manage multiple priorities, work to deadlines, and adapt to changing business requirements.
WHY JOIN US?
- Free parking and on-site canteen.
- 33 days annual leave.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
WHO WE ARE:
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
OMS & Performance Trainer employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a dynamic work environment in Birmingham where operational excellence thrives. With a strong focus on employee development, generous benefits including 33 days of annual leave, and a commitment to inclusivity, we empower our team members to grow and succeed while enjoying a supportive culture that values every individual's contribution.
