At a Glance
- Tasks: Support customers, resolve queries, and ensure smooth operations in a dynamic environment.
- Company: Join DHL Supply Chain, the world's leading logistics company.
- Benefits: Enjoy free parking, generous pension, 24/7 GP consultations, and exclusive discounts.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a high-performing team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Location: Brackmills, Northampton
Shift patterns: Monday-Friday, Day time hours (08:00-16:00)
Contract Type: 6 month Fixed Term Contract
NOTE: You will be required to undergo a Metropolitan Police Security Clearance Check and a Basic Criminal Record Check. It is mandatory that you have 3 years housing history within the UK.
About the Role
Are you a confident communicator with a passion for delivering exceptional service? Join us at DHL Supply Chain as a Customer Service Advisor on our high performing NUMS Contract in Brackmills, where you'll play a key role in supporting our customers, resolving queries, and keeping operations running smoothly. This is an exciting opportunity to be part of the world's leading logistics company—where your attention to detail, problem solving skills and customer first attitude will help us continue to deliver excellence every day.
Typical day may involve:
- Act as the key point of contact for customers, ensuring effective communication across all areas of the organisation's operations.
- Ensure customer satisfaction and a high quality of service are maintained at all times.
- Maintain and audit the relevant IT system/s.
- Ensure all enquiries are investigated, resolved and answered promptly within the Customer Service guidelines of a 5 day resolution time.
- Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
- Act as a point of contact between internal departments and customers, ensuring information is disseminated to both.
This role would suit people who:
- Have experience of working in a customer service function with both Web and telephone enabled CRM systems.
- Have experience of dealing with customers all over the country.
- Have experience of using Customer Relationship Management software/programs.
- Possess excellent communication skills - verbal and written.
- Have a strong level of IT literacy skills - systems and Microsoft packages.
For this job you will be required to go through a Metropolitan Police Security Clearance Check and a Basic Criminal Record Check.
Why join us?
- Free on-site parking.
- Generous pension scheme with 8% employer contribution and 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Who we are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an inclusive workplace
At DHL, we’re all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Customer Service advisor in Northampton employer: DHL Supply Chain
DHL Supply Chain in Brackmills offers an exceptional work environment for Customer Service Advisors, where you can thrive in a supportive and inclusive culture. With generous benefits such as a robust pension scheme, free on-site parking, and access to 24/7 GP consultations, we prioritise your well-being and professional growth. Join us to be part of a global leader in logistics, where your contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service advisor in Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL Supply Chain. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a confident communicator. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling queries and resolving issues on the spot.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate how you can keep operations running smoothly.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, you’ll find all the details about the role and benefits right there!
We think you need these skills to ace Customer Service advisor in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for us. Keep it friendly and professional—just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role is all about effective communication, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We love attention to detail, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at DHL!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor at DHL. Familiarise yourself with their operations, values, and the specific requirements mentioned in the job description. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers and resolved issues. This will highlight your ability to maintain high service standards.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare for scenarios where you might need to handle difficult customers or urgent requests. Think about how you would ensure customer satisfaction while adhering to company guidelines.
✨Dress the Part
Even though the role is customer-facing, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you respect the opportunity and are serious about joining the team at DHL.
