At a Glance
- Tasks: Support employees with HR queries and enhance their experience in a dynamic environment.
- Company: Join DHL Supply Chain, a global leader in logistics and HR support.
- Benefits: Enjoy private medical insurance, flexible working, and a generous pension scheme.
- Other info: Be part of an inclusive workplace that values diversity and supports veterans.
- Why this job: Make a real impact on employee satisfaction while developing your HR expertise.
- Qualifications: Previous HR experience and a CIPD level 3 qualification are desirable.
The predicted salary is between 30000 - 40000 £ per year.
At DHL Supply Chain, we're looking for an enthusiastic and customer-focused HR professional to join our HR team as an HR Customer Service Advisor. This is an exciting opportunity to be at the heart of our people function, delivering expert HR support, solving complex employee queries, and helping colleagues across the business have an outstanding experience. No two days are the same, and you'll have the chance to make a real impact while developing your HR expertise within a global organisation.
WHAT DOES THE ROLE ENTAIL?
- Support with employee satisfaction, performance, retention and effective communication.
- Provide high-quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
- Administer senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
- Administer and process redundancy calculations, compromise agreements and bi-annual health checks.
- Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings - Protection of Employment (TUPE) for new business and the closure of sites.
- Processing internal Data Protection Subject Access Requests in line with SLAs.
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.
WHAT DO WE NEED FROM YOU?
- Previous experience in an HR role (desirable).
- A CIPD level 3 + qualification or equivalent (Desirable).
- Ability to provide project management support.
- Previous stakeholder management experience.
- Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management.
- An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle.
WHY JOIN US?
- Private Medical Insurance.
- Discretionary bonus based on performance.
- We're happy to talk about flexible working - just ask about alternative patterns at interview.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs. We are an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by law.
HR Customer Service Advisor in Milton Keynes employer: DHL Supply Chain
At DHL Supply Chain, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes where HR professionals can thrive. With a strong focus on employee satisfaction and development, we provide comprehensive benefits including private medical insurance, a generous pension scheme, and flexible working options, all while fostering a culture of inclusivity and support for personal growth. Join us to make a meaningful impact in a global organisation that values your contributions and encourages you to be your authentic self.
StudySmarter Expert Advice🤫
We think this is how you could land HR Customer Service Advisor in Milton Keynes
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at DHL Supply Chain!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at DHL Supply Chain.
We think you need these skills to ace HR Customer Service Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at DHL Supply Chain. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to DHL Supply Chain and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at DHL Supply Chain. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to DHL Supply Chain's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at DHL Supply Chain
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with DHL Supply Chain.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at DHL Supply Chain will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact DHL Supply Chain and how you would contribute to adapting HR strategies.
