At a Glance
- Tasks: Build strong customer relationships and drive operational excellence in supply chain management.
- Company: Join DHL, a global leader in supply chain management with a diverse workforce.
- Benefits: Company car scheme, generous pension, 24/7 GP consultations, and lifestyle discounts.
- Other info: Dynamic role with opportunities for growth and a focus on innovation.
- Why this job: Shape strategy and influence performance while making a real impact on customer partnerships.
- Qualifications: Senior-level customer management experience and strong stakeholder engagement skills.
The predicted salary is between 70000 - 85000 £ per year.
Grade
RCS H
Contract Type
Permanent (Full-Time)
Location
UK – Hybrid - Worksop - S80 3EG
As a Customer Partnership Director, you'll be at the centre of some of DHL's most important customer relationships, shaping strategy, influencing operational performance, and creating long-term value across both warehousing and transport operations.
Acting as a trusted partner to senior customer stakeholders and an influential leader across DHL, you'll drive service excellence, champion innovation, and turn supply chain challenges into opportunities for growth and continuous improvement.
This highly visible role offers a blend of customer relationship management, operational leadership, commercial accountability, and stakeholder engagement.
Based predominantly onsite at Manton Wood, Worksop, with hybrid flexibility, you'll spend significant time within the operation, partnering with leadership teams across both warehouse and transport functions to drive performance, strengthen customer partnerships, and deliver a seamless end-to-end supply chain experience across the site and wider customer network.
- A TYPICAL DAY MAY INVOLVE
- Building strong relationships with senior customer stakeholders, acting as their trusted advisor and primary point of contact within DHL.
- Working alongside operational leaders to resolve escalations, remove barriers, and drive rapid issue resolution through to completion.
- Spending time across both warehouse and transport operations to understand service performance, identify risks, and support operational excellence.
- Reviewing operational KPIs, service levels, customer metrics, and performance trends to ensure contractual commitments are consistently achieved.
- Leading customer governance activities, including Monthly and Quarterly Business Reviews, presenting performance results and future improvement plans.
- Identifying and leading continuous improvement initiatives that enhance customer service, efficiency, productivity, and supply chain performance.
- Managing commercial performance across the account, reviewing costs, profitability, growth opportunities, and contract compliance.
- Collaborating with a range of stakeholders across operations, commercial, finance, customer experience, and project teams to deliver a consistent "One DHL" customer experience.
- This Role Would Suit People Who
- Have senior-level customer or account management experience and can confidently engage and influence executive stakeholders.
- Are equally comfortable discussing warehouse operations, transport performance, financials, and strategic business plans.
- Thrive in fast-paced environments where no two days are the same and priorities can change quickly.
- Have strong stakeholder management skills and can bring multiple teams together to achieve common objectives.
- Are commercially minded and understand how to balance exceptional customer service with revenue, cost, and profitability targets.
- Can tell a compelling story using operational and commercial data, helping customers and internal stakeholders make informed decisions.
- Are proactive problem solvers who identify risks and opportunities before they become major issues.
- Are natural coaches and leaders who can develop people, influence culture, and create high‑performing teams.
WHY JOIN US?
- Access to the Company Car or Car Allowance Scheme
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers. dhl. com/global/en/working-at-dhl-supply-chain to learn more
Who We Are
We're the global leaders in supply chain management with 188,000 people in over 50 countries.
Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 26th August 2026.
Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent.
Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date.
To ensure your application is considered we recommend submitting it as early as possible.
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Customer Partnership Director in Milton Keynes employer: DHL Supply Chain
DHL Supply Chain in Skelmersdale is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive benefits such as pension contributions, free GP consultations, and various discounts, employees are supported both personally and professionally. The dynamic warehouse environment fosters teamwork and innovation, making it an ideal place for those looking to make a meaningful impact in inventory management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Partnership Director in Milton Keynes
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL Supply Chain and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL Supply Chain!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL Supply Chain keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Partnership Director in Milton Keynes
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL Supply Chain:This is your chance to really connect with the team at DHL Supply Chain. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL Supply Chain
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL Supply Chain.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL Supply Chain that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL Supply Chain. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
