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- Tasks: Ensure exceptional customer experiences during vehicle handovers and inspections.
- Company: Join DHL, a global leader in supply chain management.
- Benefits: Enjoy 25 days annual leave, free parking, and a generous pension scheme.
- Why this job: Be part of a passionate team delivering top-notch service in a cutting-edge workshop.
- Qualifications: Customer service experience and a full, clean driving licence required.
- Other info: Dynamic workplace with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Join our vibrant team as we manage and maintain a stunning fleet of circa 3,000 vehicles, utilised as part of DHL's company car scheme, exclusively supporting the prestigious Volkswagen Group. We are currently looking for a Customer Experience Vehicle Inspection Specialist to play an important role within DHL's Finished Vehicle Solutions customer contract.
Are you passionate about delivering exceptional service and creating a seamless customer journey? We are looking for a detail-driven, people-focused professional to take ownership of our vehicle inspection experience. In this role, you will combine technical accuracy with outstanding communication to ensure every customer feels confident, informed, and valued.
A TYPICAL DAY MAY INVOLVE:
- Ensuring an exceptional end-to-end experience for customers during the handover of their new vehicles and the inspection of their return vehicles, adhering to the agreed VWG Return Standard.
- Conducting thorough inspections of return vehicles and new vehicles, adhering to agreed standards and timescales.
- Accurately recording damage using handheld technology and other media to ensure all damage is documented.
- Maintaining effective communication regarding up-to-date repair costs with the external parts department.
- Providing exceptional customer service while maintaining professional relationships with colleagues and customers.
- Assisting with vehicle movements to and from the Handover Centre, adhering to site rules.
- Following all health and safety procedures in the workplace and reporting any related incidents.
- Ensuring the security of all vehicles on site and reporting any security concerns.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Have previous experience in the automotive industry (desirable).
- Have previous Customer Service experience (essential).
- Have proven experience of Inspections and vehicle estimating.
- Possess excellent customer service skills with a high level of communication skills (verbal and written).
- Have a strong eye for detail.
- Can prioritise work responsibilities and carry out work duties in the allocated timeframe.
- Hold a full, clean driving license (essential).
WHY JOIN US?
- Free parking and on-site facilities.
- 25 days annual leave.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
At DHL, we are all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing the 16th February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. To ensure your application is considered we recommend submitting it as early as possible.
Customer Experience Vehicle Inspection Specialist in Milton Keynes employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Vehicle Inspection Specialist in Milton Keynes
✨Tip Number 1
Get to know the company! Research DHL and their values, especially around customer service and vehicle management. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer experiences, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable discussing your past experiences and how they relate to the job.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've successfully managed inspections or customer interactions in the past. Highlighting your ability to notice the little things can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our team. Don’t wait too long, as we review applications continuously!
We think you need these skills to ace Customer Experience Vehicle Inspection Specialist in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and the automotive industry shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and vehicle inspections. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Early: Don’t wait until the last minute to submit your application! We review applications continuously, and applying early gives you a better chance of being considered. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around vehicle inspections and customer service. Familiarise yourself with the Volkswagen Group's standards and how they apply to the role. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Communication Skills
Since this role is all about delivering exceptional customer experiences, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to maintain professional relationships.
✨Demonstrate Attention to Detail
As a Customer Experience Vehicle Inspection Specialist, you'll need a strong eye for detail. During the interview, highlight instances where your attention to detail made a difference, whether in inspections or customer interactions. This will reinforce your fit for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the company culture, and the specific challenges faced in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
