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- Tasks: Lead operations at Luton Airport, ensuring timely delivery and high service standards.
- Company: DHL Supply Chain, the global leader in logistics and aviation services.
- Benefits: Free parking, flexible working options, generous pension scheme, and 24/7 GP consultations.
- Why this job: Join a dynamic team and make a real impact in aviation logistics.
- Qualifications: Experience in aviation ground handling and strong people management skills required.
- Other info: Inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Pay Rate: £42,148
Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: 6 on 3 off - shift pattern 04:00 - 12:30 / 12.00 - 20:30
Location: Luton Airport - LU2 9LS
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!
A TYPICAL DAY MAY INVOLVE:
- Ensuring the customer’s product is delivered consistently to demanding service level standards and set on time performance targets.
- Maintain and promote H&S culture across the site.
- Ownership of all people related matters within the operation from thorough investigations to colleague engagement meetings.
- Manage and enhance performance management.
- Carry out HR functions as required ensuring compliance with all HR processes and policies including investigations and Grievance management.
- Support employee engagement initiatives.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Preferred experience within aviation ground handling.
- Previous experience as a team leader/supervisor.
- IT literate.
- Ability to manage HR functions at site level.
- Strong people management skills.
- Hold a valid UK driving license (essential).
- Can work shifts, including weekends and bank holidays.
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL:
To obtain a full airside ID, you must:
- Be able to provide five years’ address history.
- Be able to provide five years’ reference history (employment/education/benefit claim/character).
- Pass a pre-employment Drug and Alcohol test.
WHY JOIN US?
- Free parking.
- We’re happy to talk about flexible working - just ask about alternative patterns at interview.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
WHO WE ARE:
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 5th January 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Operations First Line Manager in London employer: DHL Supply Chain
Contact Detail:
DHL Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations First Line Manager in London
✨Tip Number 1
Get to know the company! Research DHL and its operations, especially in aviation logistics. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at DHL.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you demonstrated strong people management skills or handled HR functions. Use the STAR method to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us.
We think you need these skills to ace Operations First Line Manager in London
Some tips for your application 🫡
Show Your Passion for Aviation: When you're writing your application, let your enthusiasm for the aviation industry shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about being part of our operations at DHL.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in ground handling and people management. We love seeing how your skills align with what we do, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Use bullet points if it helps – we’re all about efficiency here!
Apply Early!: Don’t wait until the last minute to submit your application. We review applications continuously, and applying early gives you a better chance of standing out. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at DHL Supply Chain
✨Know Your Stuff
Make sure you understand the role of an Operations First Line Manager at DHL. Familiarise yourself with their operations, especially in aviation ground handling. Research the company’s values and how they align with your own to show that you're a great fit.
✨Showcase Your People Skills
Since this role involves managing people, be ready to discuss your experience in team leadership and HR functions. Prepare examples of how you've engaged with colleagues, handled grievances, or improved team performance in previous roles.
✨Be Ready for Shift Talk
This position requires working shifts, so be prepared to discuss your flexibility and willingness to work during weekends and bank holidays. Highlight any previous experience you have with shift work to demonstrate your adaptability.
✨Prepare for Security Checks
As the role is based within an airport, you'll need to pass a security/background check. Be ready to provide your address and reference history. It’s a good idea to gather this information beforehand to ensure a smooth process.
