At a Glance
- Tasks: Support customers and deliver exceptional service while gaining hands-on experience.
- Company: Join DHL Express, the world's most international company with a supportive culture.
- Benefits: Earn a competitive salary, gain a recognised qualification, and enjoy great perks.
- Other info: Enjoy career progression opportunities and industry-leading training.
- Why this job: Kickstart your career in a global organisation while learning valuable skills.
- Qualifications: Enthusiasm, strong communication skills, and a passion for customer service.
The predicted salary is between 19350 - 23650 £ per year.
Customer Support Apprentice
Location
East Midlands Airport DE74 2TR
Contract Type
- Full Time, Fixed Term Apprenticeship
- Come and join DHL Express as a Customer Support Apprentice
Would you like to earn while you learn, gain a recognised qualification, and start your career with the world's most international company?
At DHL Express, we connect people and improve lives through the power of global trade.
As a Customer Support Apprentice, you’ll join a supportive and dynamic team where you’ll gain valuable hands‑on experience while developing the skills and knowledge needed for a successful future career.
This is a fantastic opportunity for someone who is customer-focused, eager to learn, and looking to build a career within a global organisation.
What will you be doing?
As a Customer Support Apprentice, you’ll become an important part of our Sales Development team, supporting customers and helping deliver an exceptional customer experience.
Your responsibilities will include
- Managing customer enquiries through telephone, email and online channels.
- Supporting customers with quotations and general service enquiries.
- Working closely with Sales and Pricing teams to progress opportunities.
- Following up customer requests and providing timely responses.
- Assisting with collections activity and billing administration.
- Resolving customer queries and ensuring issues are managed through to completion.
- Building positive relationships with customers and internal stakeholders.
- Learning about DHL Express products, services and sales processes.
- Identifying opportunities to support customer retention and business growth.
Throughout your apprenticeship, you’ll receive structured training, coaching and development to help you build the skills needed for long‑term success.
What are we looking for?
We’re looking for someone with enthusiasm, a positive attitude and a willingness to learn.
Essential Skills & Attributes
- Excellent communication skills, both written and verbal.
- Strong customer service focus.
- Good organisational and time management skills.
- High attention to detail.
- Ability to work effectively both independently and as part of a team.
- Confident using Microsoft Office and digital systems.
- Positive, proactive and professional approach.
- Eagerness to learn and develop new skills.
Experience & Qualifications
- No previous logistics or sales experience required.
- GCSEs (or equivalent) including English and Maths preferred.
- Eligible to undertake a UK apprenticeship programme (must have lived in the UK for three years or more)
- Relevant right to work in the UK
- Passion for customer service and delivering great customer experiences.
What can DHL Express offer you?
At DHL Express, we recognise that our people are our greatest asset. We offer a competitive rewards package and a genuine opportunity to develop your career.
Benefits include
- Competitive salary
- Apprenticeship qualification and structured development programme
- 22 days holiday plus bank holidays
- Company pension scheme
- Life assurance
- Enhanced maternity pay
- Generous company sick pay
- Employee Assistance Programme
- Retail, entertainment and gym discounts
- Cash dental plan and healthcare benefits
- Career progression opportunities within DHL Express
- Access to industry‑leading training and development
What makes DHL Express great?
We are consistently recognised as a Great Place to Work and invest heavily in creating an environment where our people can thrive.
We believe in supporting our employees to achieve their full potential and providing opportunities to grow across our business.
DHL Express is committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered to be their authentic selves.
Ready to begin your career with DHL Express?
If you’re enthusiastic, customer-focused and ready to take the first step in a rewarding career with a global market leader, we’d love to hear from you.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Privacy Notice
DHL International (UK) Ltd, act as a Data Controller and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information.
We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
#J-18808-Ljbffr
Customer Support Apprentice in Kegworth employer: DHL Supply Chain
DHL Supply Chain is an exceptional employer, offering a unique opportunity to work in a meaningful role within the prison system, where you can make a real difference in the lives of offenders. With a supportive work culture that values inclusivity and personal growth, employees benefit from a comprehensive induction programme, flexible working options, and a generous pension scheme, all while enjoying a Monday to Friday schedule. Join us to be part of a global leader in supply chain management, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Apprentice in Kegworth
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like DHL Supply Chain.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like DHL Supply Chain. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Support Apprentice in Kegworth
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at DHL Supply Chain.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join DHL Supply Chain and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at DHL Supply Chain
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by DHL Supply Chain. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at DHL Supply Chain will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
